Director, Consumer Digital Product Operations
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Job Description
Director shaping Humana’s Consumer Digital product operating model and governance. Improving product delivery, organizational effectiveness, workforce planning, and executive accountability across a leading U.S. healthcare company.
Responsibilities:
- Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working
- Define and maintain tools, templates, playbooks, and standards for planning, prioritization, product delivery, measurement, and improvement
- Establish governance and operating forums to clarify ownership, accelerate decisions, surface risks, and strengthen accountability
- Lead operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments
- Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding, and organization-wide communications
- Drive culture and connectivity across Consumer Digital through engagement, transparency, collaboration, recognition, and shared priorities
- Lead and develop the Consumer Digital program management team
- Create performance measures and feedback loops to assess operating-model adoption and effectiveness
- Advise senior leaders on operating-model choices, organizational tradeoffs, execution risks, and opportunities to improve customer and business outcomes
- Partner with product, technology, design, analytics, business, and executive leaders to improve product delivery and organizational effectiveness
- Develop transformation frameworks, governance models, performance metrics, communications, reporting, and executive updates
- Oversee resource planning, budget development, implementation of best practices, and sustainable transformation outcomes
Requirements:
- Bachelor’s degree
- 8+ years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or a related discipline
- Experience designing and implementing operating models in a large, complex organization
- Experience translating enterprise or business-unit strategy into scalable governance, planning and prioritization processes, decision forums, operating rhythms, tools, templates, and performance measures adopted across multiple teams
- Ability to lead executive discussions, facilitate cross-functional decisions, communicate complex topics clearly, resolve competing priorities, and build productive relationships across product, technology, design, analytics, and business teams
- Ability to navigate ambiguity, make thoughtful tradeoffs, and lead change through partnership and practical implementation
- People-leadership experience, including setting clear accountabilities, coaching performance, developing talent, and building an inclusive, connected, high-performing team
- Dedicated work-from-home space without ongoing interruptions to protect member PHI/HIPAA information
- Home internet with at least 25 Mbps download and 10 Mbps upload speeds
- Preferred: experience in healthcare, consumer digital, or another highly regulated and customer-centered industry
- Preferred: experience with modern product management practices, portfolio management, agile delivery, design, analytics, and technology operating models
- Preferred: experience advising Vice President-level or equivalent senior leaders
- Preferred: experience establishing enterprise-wide standards with appropriate team flexibility
- Preferred: experience developing executive communications, performance reporting, and decision materials
- Preferred: advanced degree or relevant professional certification
Benefits:
- Bonus incentive plan based on company and/or individual performance
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Wellness and smart healthcare decision support
- Remote work arrangement
- Occasional travel to Humana offices for training or meetings
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