Clinical Product Operations Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Clinical Product Operations Specialist managing Contentful content, QuickSight reporting and Jira bug triage. Supporting Hello Alpha’s telemedicine platform and clinical teams.
Responsibilities:
- Manage, review and publish patient-facing content in Contentful
- Maintain scheduled content changes, content structure, naming, permissions and archives
- Run QA in staging before patient-facing content goes live
- Submit and verify engineering requests for content-type changes
- Own data-request intake and reporting in Amazon QuickSight
- Build and maintain QuickSight dashboards and self-serve reports
- Write SQL for ad hoc analysis and define consistent key metrics
- Validate reports against underlying data before distribution
- Handle patient data responsibly by limiting requests to necessary data
- Collect, reproduce, document and triage bugs from care teams, support and partners
- Lead weekly bug reviews, verify fixes and communicate updates to reporters
- Serve as product expert and first point of contact for clinical teams
- Own EMR workflows, including Athena, and resolve integration issues with EMR technical support
- Translate clinical workflow needs into product and engineering requests
- Train clinicians on new features and maintain clinician-facing guides
- Coordinate releases and draft clinical SOPs
- Write and maintain SOPs for content QA, data requests, bug triage and release checks
- Support partner onboarding with checklists, test accounts and user acceptance testing
- Report on content, data and bug queues and organize the Jira backlog
- Complete security and HIPAA training, learn workflows and shadow the clinical team during the first 90 days
- Take over bug triage, draft SOPs, launch data-request intake and replace repeat requests with dashboards
Requirements:
- 2-4 years in product operations, business operations, analytics or a similar role, ideally in health tech or healthcare
- Strong SQL and hands-on experience with a BI tool such as QuickSight, Tableau or Looker
- Experience managing content in a headless CMS, ideally Contentful
- Experience managing EMR workflows, ideally Athena
- Experience triaging and documenting bugs in Jira
- Clear, concise writing for tickets, SOPs and updates
- Ability to explain a technical product to non-technical clinical colleagues and turn their needs into clear requests for engineers
- Careful, organized approach and comfort working with sensitive health data under HIPAA
- Content modeling experience in Contentful (nice to have)
- Experience writing SOPs or training material in a clinical or regulated environment (nice to have)
- Familiarity with Amazon Redshift and dbt (nice to have)
- Background in telemedicine, pharmacy or health insurance (nice to have)
- Light scripting in Python or ability to read automated test reports (nice to have)
- Experience supporting partner or client integrations (nice to have)
Benefits:
- Equity
- Health benefits
- Unlimited PTO
- Other perks
Similar Jobs
Director Product Operations
Director of Product Operations building Gordian’s product operating system. Improving planning, analytics, tooling and AI-enabled workflows for construction and facility management technology.
Brokerage Product Operations Analyst
Brokerage operations analyst overseeing self-directed brokerage processing, supervisory reviews, and risk controls. Supporting financial products, regulatory initiatives, and operational improvements at Empower.
Director, Consumer Digital Product Operations
Director shaping Humana’s Consumer Digital product operating model and governance. Improving product delivery, organizational effectiveness, workforce planning, and executive accountability across a leading U.S. healthcare company.
Senior Product Operations Manager
Product operations manager running Guidewire’s P&C insurance application portfolio operations. Managing governance rhythms, release support, dashboards, planning, and process improvement.
Product Operations Manager
Product Operations Manager streamlining product planning, launch readiness, and dashboards at Smartsheet, an AI-powered work management company. Connecting product, engineering, design, and GTM teams.
Product Operations
Product Operations Specialist optimizing product processes, systems, and coordination for Tenengroup’s global personalized e-commerce platform. Managing sprints, releases, documentation, and operational improvements.
Manager, Clinical Product Operations
Clinical product operations manager deploying workflows and change initiatives across Devoted Health’s clinical teams. Optimizing EHR systems, training, adoption, and enterprise-wide rollout execution.
Group Product Manager, Transformation and Product Ops
Group Product Manager transforming product operations and AI-enabled delivery for Ford Pro’s connected-vehicle software business. Building decentralized operating models, shared tools, metrics, and portfolio governance.
Product Operations Lead
Product Operations Lead translating strategy into scalable product practices, enablement, and operating rhythms. Driving cross-functional transformation and adoption at H&R Block, a tax services company.
Business Operations Product Manager
Business Operations Product Manager scaling Salesforce infrastructure for Atari’s gaming, e-commerce, licensing, and hardware operations. Improving commercial workflows, data integrity, reporting, and AI-enabled processes.
Director, Product Strategy – Operations, Product Adoption
Director driving product adoption strategy, analytics, and roadmap influence for HighLevel’s AI-powered business operating system. Improving activation, engagement, retention, and expansion across SaaS products.
AI Product Operations Lead
AI Product Operations Lead building and operating internal AI capabilities for Typeform’s form-building platform. Improving R&D workflows, governance, reliability, and enterprise AI adoption.
Senior Director, Program Operations – Product Enablement
Senior Director optimizing College Board’s BigFuture enrollment subscription programs. Leading product enablement, governance, analytics, provisioning, and a three-person operations team.
Product Operations, Earn & TradFi
Binance blockchain ecosystem internship supporting Earn’s TradFi wealth management products. Conducting research, product documentation, launches, reporting, and partner coordination.
Senior Product Operations Manager
Senior Product Operations Manager improving product development processes, tools, data, and AI capabilities. Scaling enterprise technology products that streamline real estate title and document management.
Product Operations Analyst
Product Operations Analyst building Tableau dashboards and SQL reporting for Physician OneView. Supporting product adoption tracking and reporting automation at Endava, a technology consulting company.
Senior Product Operations Analyst
Senior Product Operations Analyst optimizing clinical metrics, SQL pipelines, and BigQuery models. Supporting Endava’s technology consulting work through scalable healthcare analytics.
Product Manager – Clinical Product Operations
Product Manager leading clinical operations and quality for CVS Health’s Weight Management product. Translating healthcare objectives into scalable solutions that improve member outcomes and engagement.
Product Operations – Growth Lead
Product Operations & Growth Lead at A1 focusing on business initiatives and team building. Responsible for executing high-priority projects and improving operational processes.
Product Operations Specialist
Product Operations Specialist leading product lifecycle management and user research implementation for strategic alignment. Focused on product development and spiritual growth strategies through software systems.