Product Operations Lead
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Job Description
Product Operations Lead translating strategy into scalable product practices, enablement, and operating rhythms. Driving cross-functional transformation and adoption at H&R Block, a tax services company.
Responsibilities:
- Partner with Product Operations leadership and Product, Design, and Engineering teams to drive operating model improvements, transformation initiatives, and adoption of new ways of working
- Translate strategic priorities into actionable plans, coordinating cross-functional initiatives from planning through execution
- Operationalize and continuously improve product practices, tools, processes, and operating rhythms through documentation, feedback, and measurement
- Lead change and adoption efforts by developing communications, training, enablement resources, and success measures
- Coordinate initiatives across stakeholders, managing timelines, dependencies, risks, decisions, and follow-up actions
- Use Lean, Agile, and DevOps principles to identify improvement opportunities and help teams work more effectively and deliver value faster
- Design and deliver enablement programs, including onboarding, training, workshops, playbooks, templates, office hours, and communities of practice
- Develop reporting, dashboards, and decision-ready materials tracking objectives, progress, outcomes, dependencies, risks, and key business metrics
- Support continuous discovery, analytics, experimentation, and AI enablement by driving adoption of approved practices, standards, tools, and governance requirements
- Facilitate cross-functional collaboration through working sessions, ownership clarification, decision documentation, and implementation support across product teams
Requirements:
- 8+ years of experience in Product Operations, Program Management, Product Management, Strategy & Operations, Business Operations, or a related discipline
- Experience leading complex, cross-functional programs and initiatives while translating strategy into execution through planning, operational improvement, and change adoption
- Working knowledge of modern product practices, including discovery, experimentation, product analytics, Agile, and Lean methodologies
- Experience with portfolio management, prioritization, dependency management, product management tools, and product operating rhythms
- Experience enabling AI-supported workflows and responsible AI adoption
- Strong communication, facilitation, executive storytelling, and stakeholder influence skills, including the ability to drive outcomes without formal authority
- Analytical mindset with the ability to leverage data and insights to inform decisions, measure outcomes, and drive continuous improvement
- Preferred: Experience in Big 4 consulting environment
- Preferred: Experience facilitating PI Planning, quarterly planning, portfolio reviews, or other multi-team planning processes
- Preferred: Experience developing enablement programs, training, coaching, or communities of practice
- Preferred: Experience with product analytics, experimentation, and dashboards
- Preferred: Experience operating in a large, matrixed, enterprise environment
Benefits:
- Competitive pay
- Comprehensive benefits
- Medical and prescription drug coverage for associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Incentive compensation or short-term incentive plans may provide additional earnings for successful candidates
- Continuous learning and support for life inside and outside of work
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