Product Specialist – Enterprise AI
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Job Description
Product Specialist supporting AI products and platforms at JLL. Focusing on user experience, product quality, and AI adoption across the organization.
Responsibilities:
- Build and leverage AI tools including JLL GPT and Custom Assistants to accelerate diagnosis, response drafting, and case documentation
- Create user guides, onboarding materials, and self-service resources reflecting current AI capabilities
- Act as a frontline champion for AI adoption, supporting engagement communities and the AI Champions network
- Translate user feedback and support patterns into enhancement requests and defect reports for Product and Engineering teams
- Participate in UAT cycles with a focus on real-world usability, edge cases, and AI interaction quality
- Build and maintain a knowledge base covering AI product functionality, common use cases, and support workflows
- Support custom reporting and data verification for ad hoc stakeholder requests
Requirements:
- 2–4 years in product support, product operations, or a closely related role
- Hands-on experience with generative AI tools, including prompt building and AI-assisted workflows
- Clear, confident communication skills with ability to translate between technical and non-technical audiences at all levels
- Customer-first orientation with documented examples of high-quality support delivery
- Self-directed and organized, comfortable managing competing priorities in a fast-moving environment
- Enterprise platform experience in large, matrixed organizations (preferred)
- Experience navigating cross-functional stakeholders (preferred)
- Pattern recognition instincts—ability to notice what's generating tickets, not just close them (preferred)
- Enthusiasm about AI and commitment to continuous learning as tooling evolves (preferred)
- Experience maintaining prompt libraries and AI-assisted workflows (preferred)
- Familiarity with product metrics including adoption, NPS, and engagement alongside support SLAs (preferred).
Benefits:
- Health insurance
- Professional development opportunities
- Paid time off
- Flexible work arrangements
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