Product Specialist – Field Pro
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Job Description
Pro Product Specialist managing a portfolio of residential and commercial service companies at ServiceTitan. Driving Pro Product success, retention, and customer outcomes through account management and strategies.
Responsibilities:
- Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
- Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.
- Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.
- Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.
- Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.
- Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.
- Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.
Requirements:
- 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.
- BA/BS degree preferred.
- Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
- Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
- Intermediate level understanding of value drivers in recurring revenue business models.
- Preferably experience in the Trades or field services ecosystem, either directly (home/commercial services, construction, HVAC, plumbing, electrical, etc.) or through supporting field-based sales and operations teams in a SaaS or technology environment.
- Ability to translate product adoption and performance data into executive-level value conversations, connecting product usage to measurable outcomes like revenue growth, efficiency gains, or cost savings.
- Demonstrated experience managing complex customer initiatives, such as large-scale rollouts, multi-stakeholder implementations, or phased deployments, with the ability to apply strong project management fundamentals.
- Experience partnering cross-functionally with Sales, Implementation, Account Management, and Product teams to drive adoption, expansion, and customer outcomes.
Benefits:
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
- Parental leave and support, up to $20k in adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
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