Product Specialist
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Job Description
Product Specialist driving product adoption and customer education within the education sector for Handshake. Collaborating with educational institutions to enhance student outcomes through innovative solutions.
Responsibilities:
- Design and deliver Handshake Academy Meetups and Live events for 50+ attendees to increase feature adoption and account retention
- Lead 1:many and customized trainings that drive measurable expansion of key product workflows
- Consult with education partners to optimize workflows and align product usage to institutional goals
- Partner with Success, Product, Sales, and Marketing to translate customer insights into product improvements and scalable training programs
Requirements:
- 3+ years of experience in Career Services, Higher Education, or customer-facing SaaS roles
- Proven track record training customers on complex software and driving adoption
- Experience planning and executing customer events or workshops end-to-end
- Ability to translate technical product functionality into clear, outcome-driven guidance
- Strong presentation and facilitation skills across both in-person and virtual settings
- Willingness to travel extensively (50–75%) for trainings, conferences, and events, as well as manage the logistical aspects of these offerings
- Ability to manage multiple priorities independently in a fast-paced environment
- Strong relationship-building skills and confidence navigating tough customer conversations
Benefits:
- Ownership: Equity in a fast-growing company
- Financial Wellness: 401(k) match, competitive compensation, financial coaching
- Family Support: Paid parental leave, fertility benefits, parental coaching
- Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
- Growth: $2,000 learning stipend, ongoing development
- Remote & Office: Internet, commuting, and free lunch/gym in our SF office
- Time Off: Flexible PTO, 15 holidays + 2 flex days
- Connection: Team outings & referral bonuses
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