Product Support Analyst
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Job Description
Product Support Analyst role at T2 Systems focusing on support for parking solutions. Responsibilities include case triage, technical support, and customer training.
Responsibilities:
- Provide responsive and high-quality support to our customers for all our products;
- Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis;
- Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments;
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly;
- Collaborate extensively with internal team members to resolve client issues;
- Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation.
Requirements:
- 2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience;
- Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office);
- Experience and/or knowledge of the parking industry are a plus.
Benefits:
- Equal Opportunity Employer
- Applicant Privacy Notice
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