Product Training Specialist
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Job Description
Product Training Specialist delivering high-quality training and content for MAP's payment processing solutions. Collaborating with Client Services and developing tailored training materials for credit unions.
Responsibilities:
- Maintain expert-level knowledge of MAP’s product suite
- Conduct documentation research across Visa, Visa DPS, and MAP systems as needed
- Deliver training to established clients on core processing topics
- Conduct new client onboarding sessions and facilitate MAP employee new-hire onboarding
- Develop and update training programs, curricula, tutorials, job aids, and Membership.io hub content
Requirements:
- 3–5+ years in financial services, card payments, fraud operations, or credit union operations
- Strong working knowledge of Credit Union Core Systems
- Experience training end users, clients, or internal teams
- Excellent storytelling, facilitation, and communication skills
- Ability to simplify complex technical or operational concepts
- Familiarity with Visa DPS systems (VDM, VROL, RSM, MRT, etc.)
Benefits:
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Remote work options
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