Prof Ed Operations Lead
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Job Description
Operations Lead building Abiomed’s event operations department for professional education and healthcare solutions. Standardising compliant processes, budgets, suppliers and systems across EMEA.
Responsibilities:
- Build, lead, coach and develop a high-performing operations department supporting Healthcare Solutions and Professional Education events across EMEA
- Set priorities, allocate workload and flex team capacity for planned activities and urgent requests
- Streamline and standardise end-to-end event operations through processes, service standards, templates, workflows, escalation pathways and decision rights
- Establish scalable planning, intake and prioritisation processes
- Ensure events and operational activities meet compliance, governance, documentation and audit-readiness requirements
- Own department budget oversight and monitor event-related spend and supplier invoices
- Act as senior escalation point for operational issues
- Define and monitor service levels, operational KPIs and dashboards
- Lead continuous improvement initiatives and remove operational bottlenecks
- Drive adoption of CVENT and Veeva Vault
- Manage strategic supplier relationships
- Partner with Professional Education, Healthcare Solutions, Finance, Procurement, Legal, Compliance, Marketing, Regulatory and external providers
- Provide leadership with operational updates, capacity forecasts, budget visibility, risk assessments and scaling recommendations
- Manage operational specialists responsible for contracting, grants, procurement administration, project coordination, communications, participant management, logistics, booking coordination, COLADA administration, CVENT implementation and Veeva Vault governance
Requirements:
- Significant experience leading event operations, professional education operations or a comparable service-delivery function in a complex, regulated environment
- Proven ability to lead and develop teams, allocate resources effectively and increase organisational capacity
- Demonstrated success in streamlining and standardising processes to support growth, improve service levels and deliver measurable efficiency gains
- Strong judgement and composure when managing competing priorities, urgent issues and last-minute requests across multiple countries and stakeholders
- Strong understanding of compliance, governance, documentation and audit-ready execution
- Experience managing budgets, supplier performance and delivery trade-offs within defined financial constraints
- Strong cross-functional leadership and communication skills
- Experience using event-management and workflow platforms to improve scalability, visibility and data quality
- Fluency in English is required
- German skills are beneficial
- CVENT, COLADA or Veeva Vault experience would be an advantage
Benefits:
- Annual bonus with set target (% of pay) depending on pay grade / location, based on employees’ and companies’ performance of the previous calendar year
- Vacation days
- Parental leave for a minimum of 12 weeks
- Bereavement leave
- Caregiver leave
- Volunteer leave
- Well-being reimbursement
- Programs for financial, physical and mental health
- Service anniversary and recognition awards
- Several insurance plans for employees and, in some locations, eligible dependents
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