Program Manager, Human Data Operations
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Job Description
Program Manager leading human-data, evaluation, and red-teaming delivery for mpathic, a trustworthy AI infrastructure company. Building scalable systems, quality processes, and cross-functional customer programs.
Responsibilities:
- Lead end-to-end execution of complex AI safety, evaluation, human data, and red-teaming programs
- Own delivery from contract handoff and intake through staffing, execution, quality review, reporting, and customer sign-off
- Serve as the operational lead for assigned delivery pods
- Build project plans, staffing models, timelines, communication cadences, and risk mitigation plans
- Coordinate cross-functional teams of experts, annotators, reviewers, red teamers, contractors, QA personnel, researchers, engineers, and data scientists
- Monitor project performance, utilization, throughput, quality metrics, and budget performance
- Manage customer expectations, delivery milestones, status reviews, and customer-facing reporting
- Define quality standards, controls, annotation processes, and auditable QA systems
- Build scalable operational systems that improve project visibility, quality, throughput, and efficiency
- Partner with pre-sales and customer-facing teams to translate requirements into executable delivery plans
- Support capacity planning, business growth, customer expansion, and operational improvements
- Align Human Data, QA, Engineering, Product, Research, and Customer Success teams
- Report directly to the Co-Founder/Chief Innovation Officer
Requirements:
- 5+ years of program management, project delivery, operations leadership, or related experience
- Demonstrated experience managing large-scale human data, annotation, evaluation, trust & safety, research operations, or expert-driven workflows
- Experience leading distributed teams of contractors, reviewers, annotators, experts, or QA personnel
- Experience managing customer-facing programs with executive stakeholders
- Experience operating in startup or high-growth environments
- PMP, PgMP, CAPM, Agile, Scrum, Lean, or equivalent project management certification strongly preferred
- Experience with AI safety, LLM evaluation, red teaming, human-in-the-loop systems, or trust & safety operations preferred
- Experience building scalable operational systems and quality management processes preferred
- Comfortable operating with sensitive subject matter such as AI safety, red teaming, and trust & safety
- Ability to translate ambiguous customer and operational needs into executable delivery plans
- Ability to coordinate distributed expert workflows and manage customer expectations
- Strong operational rigor, judgment, proactive risk identification, and cross-functional communication
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