Project Coordinator – Interpretations
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Job Description
Project Coordinator at Questel managing translation and interpreting lifecycle support. Collaborating with operations and sales teams to ensure smooth project delivery and client satisfaction.
Responsibilities:
- Apply knowledge of all QLS products and services to scope project requirements
- Develop a thorough understanding of Questel’s interpretation services
- Develop a working knowledge of department’s TMS
- Review prepared quotes prior to submission to the client on as needed basis
- Respond to project requests for live interpretation, utilizing vendor database to identify, contact, and coordinate with linguists
- Liaise between interpreters and clients to ensure smooth project completion and client satisfaction
- Ensure process compliance and client satisfaction is achieved within the team and alongside the manager
- Respond to inquiries in a timely and service-oriented manner with both internal and external customers
- Maintain relationships with clients through regular communication, outstanding customer service, and quick and accurate project estimates
- Collaborate with project managers to clearly convey project requirements and ensure client specifications are met
- Assist Operations team with launching new projects and initiating tasks for rush requests
- Assess feasibility of rush requests, employing creative and critical thinking for meeting urgent deadlines
- Pre-process files for translation, ensuring that the translator receives complete, organized files
- Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers
- Source translation teams, complete ad hoc tasks, and monitor progress on behalf of the project manager
- Prepare final delivery packages and submit final translations to clients
- Maintain accurate, up-to-date project records
- Manage project resources and monitor projects to ensure all jobs are in progress and on schedule
- Monitor group inboxes and assign emails to the appropriate personnel
- Report unassigned jobs and any other potential project risks to department managers
- Manage projects independently from start to finish with the goal of meeting or exceeding client expectations
- Work on special projects and other duties as required by management
Requirements:
- Bachelor’s degree or equivalent work experience
- Proficient in all Microsoft Office applications
- Able to handle multiple demands, delays or interruptions, while still maintaining accuracy and timeliness
- Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning
- Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others
- Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner
- Strong ability to multitask, prioritize, and work independently with minimal supervision
- Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions
- Previous internship or experience in a fast-paced office setting
- Willing to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
- Fluent in English
- Fluency in another language, other than English, is preferred but not required
Benefits:
- No direct reports
- Verification of identity and criminal records check
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