Project Coordinator
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Job Description
Services Project Coordinator providing installation job support remotely at Lowe's. Involves managing customer interactions and coordinating projects efficiently while working from home.
Responsibilities:
- Answer inbound calls from customers, service providers, and stores to provide installation job support.
- Manage outbound tasks and make outbound calls to provide updates or gather job information.
- Conduct initial contact with customers and service providers to clarify project scope.
- Ensure projects are scheduled within the SLA by the service provider and confirm with the customer.
- Coordinate product delivery with stores and customers.
- Manage and resolve Work Order issues after project completion.
- Submit thorough documentation of all interactions related to the project.
Requirements:
- High school diploma or GED
- 1-3 years' experience in a customer facing role
- Bachelor’s degree in related field (preferred)
- 1 year experience in project coordination or remodeling/construction industry (preferred)
- 1 year experience working in a project management function (preferred)
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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