Project Management Principal – ESM
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Job Description
Senior Technical Program Manager leading complex initiatives on the ServiceNow platform within the ESM portfolio at JLL. Overseeing delivery of ITAM, CMDB, and data-centric programs while providing strong governance.
Responsibilities:
- Lead the portfolio of ServiceNow ITAM/HAM/SAM, CMDB, and related integration programs, including audit driven initiatives.
- Establish and maintain integrated delivery plans across process, data, integrations, discovery, reporting, and enablement workstreams, accomplishing thru project managers and managing projects themselves.
- Own delivery velocity, dependency management, and milestone tracking across global teams.
- Proactively manage delivery risk in data centric and audit exposed programs, including CMDB accuracy, reconciliation behavior, and integration dependencies.
- Enforce scope discipline and sequencing to prevent uncontrolled expansion before foundational maturity is achieved.
- Drive executive decision making through clear articulation of tradeoffs, risks, and impacts.
- Drive structured stakeholder engagement across Leadership, Program Sponsors, Enterprise Process Owners, Operational Teams, Security, Infrastructure, and Business Owners.
- Coordinate delivery across ServiceNow modules including ITOM, CMDB, ITAM, Vulnerability Response, and integrations with cloud, endpoint, security, and infrastructure tooling.
- Maintain high standards for program documentation, decision records, risk logs, and audit artifacts.
Requirements:
- 7+ years of technical program or project management experience in large-scale IT environments.
- Demonstrated leadership of ServiceNow HAM / SAM / ITAM / CMDB programs, including audit-driven and full lifecycle implementations, or heavily integrated data platforms.
- Strong understanding of integrations, discovery, reconciliation concepts, and audit driven delivery (hands on configuration not required).
- Proven experience delivering highly complex solutions with OOTB core functionality even when focused modules exist, designing governance and controls on the ServiceNow core platform.
- Proven ability to operate effectively in environments with evolving functional ownership and platform maturity.
- Advanced executive communication, including delivery risk escalation and scope trade-off and de-scoping decisions.
- Experience managing global, cross-functional teams across multiple time zones.
Benefits:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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