Project Manager – Full Time
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Job Description
Project Manager leading high-volume customer-facing projects at Miva, an eCommerce software company. Responsible for portfolio management, project planning, and client leadership.
Responsibilities:
- Portfolio Management: Lead 25 to 50+ concurrent, cross-functional projects from inception to completion.
- Project Planning: Translate Statements of Work (SOWs) into actionable project plans, milestones, and dependencies.
- Client Leadership: Serve as the primary client contact, guiding deliverables, timelines, and enforcing accountability.
- Stakeholder Communication: Run structured updates, routine meetings, and handle conflict or escalations smoothly.
- Resource Optimization: Monitor team capacity, resolve scheduling conflicts, and manage project pacing.
- Risk & Change Management: Track project risks, handle scope adjustments, and re-forecast timelines as needed.
- Financial Tracking: Monitor budget burn rates, track project hours, and maintain accurate PM system records.
- Quality & Frameworks: Maintain scalable delivery templates while ensuring all deliverables meet QA standards and there is alignment with the agreed scope.
- Performance Reviews: Track active project metrics and conduct post-project reviews for continuous improvement.
Requirements:
- 3+ years of experience managing customer-facing projects in a Professional Services, web development, SaaS, or eCommerce environment.
- Experience managing high volumes of concurrent projects in a Professional Services or SaaS environment.
- Solid skills in scoping, scheduling, risk management, and customer communication.
- Ability to create project plans from SOWs and manage through execution in a high-volume services delivery environment.
- Experienced user of project management tools such as Wrike, Asana, or similar.
- Bonus Points If You Have:
- PMP or CSM certification
- Experience with Salesforce
- Familiarity with eCommerce platforms or integration
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