Project Manager – Healthcare Implementations
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Job Description
Project Manager leading U.S. healthcare technology implementations for Steer Health's AI-powered automation platform. Collaborating with clients and cross-functional teams to ensure successful project delivery.
Responsibilities:
- Lead and own full lifecycle client implementations from kickoff to go-live and stabilization
- Partner directly with healthcare organizations to understand workflows, requirements, and success criteria
- Translate client needs into actionable plans for internal teams
- Ensure timelines, specifications, and client expectations are clearly communicated and met
- Coordinate training, onboarding, and change management activities
- Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams
- Clarify technical requirements and business logic to both technical and non-technical stakeholders
- Facilitate backlog prioritization, feature requests, and real-time feedback loops
- Ensure alignment across teams to deliver consistent outcomes
- Map client workflows, intake processes, scheduling flows, and care coordination touchpoints
- Assist in designing and validating automated healthcare processes using Steer Health’s platform
- Identify opportunities for automation, integration, and operational improvement within client environments
- Support configuration reviews and acceptance testing before go-live
- Create and manage project plans, milestones, and implementation dashboards
- Track risks, issues, scope changes, and dependencies
- Proactively escalate and resolve blockers
- Ensure all deliverables meet quality, compliance, and client satisfaction standards
- Build strong client trust through transparency and responsiveness
- Conduct regular status calls and progress reports with key stakeholders
- Capture client feedback and ensure it is surfaced to Product/Engineering for continuous improvement
Requirements:
- Required QualificationsExperience & Industry Knowledge
- 10+ years of project/program management experience in healthcare technology implementations (EHR, clinical workflows, practice management, patient engagement, CRMs, automation platforms)
- Proven track record managing complex implementations with U.S. healthcare clients
- Strong understanding of healthcare operations, clinical and administrative workflows
- Technical Aptitude
- Comfortable with technical concepts including APIs, integrations, data flows, backend processes, and automation logic
- Experience working alongside Engineering and Product teams to translate business requirements into technical specifications
- Familiarity with workflow automation platforms and logic design
- Project Management Skills
- Excellent project planning, organization, and execution capabilities
- Strong risk, scope, and stakeholder management experience
- Experience with project tracking tools (Jira, Asana, Smartsheet, etc.)
- Communication & Collaboration
- Exceptional verbal and written communication skills
- Ability to communicate complex technical details to business stakeholders and vice versa
- Strong collaborator who fosters cross-team alignment
- Preferred Qualifications
- Experience with healthcare automation or AI workflows
- Prior exposure to implementations of patient engagement or intake automation platforms
- Understanding of healthcare compliance frameworks (HIPAA, privacy/security practices)
- Experience in SaaS B2B Healthcare technology companies
Benefits:
- **Benefits**
- Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes
- High Ownership: You'll be the strategic lead and go-to contact for some of our most important customers
- Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow
- Flexibility: Fully remote role with flexible hours and strong autonomy
- Career Growth: Significant opportunity to grow your career as Steer scales
- Insurance - Health, Dental and Vision
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