Project Manager – Public Warning
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Job Description
IT Help Desk Support Engineer providing intermediate-level technical support for end-user hardware and software at Everbridge. Working remotely with the ability to diagnose and troubleshoot technical issues.
Responsibilities:
- Manage the full project lifecycle from planning through deployment
- Define project timelines, milestones, budgets, and success criteria
- Lead requirements gathering and ensure documentation and deliverables are completed and approved
- Track project progress and ensure delivery against scope, schedule, and budget
- Identify and manage risks, issues, and dependencies
- Maintain strong relationships with customers, stakeholders, and vendors
- Provide regular project updates and reports to leadership
- Coordinate internal teams to resolve implementation challenges
- Support project governance models defined by the customer
- Monitor customer satisfaction and drive improvements where needed
- Act as a customer advocate within Everbridge and escalate issues when necessary
- Collaborate with global teams across Europe, Asia, and the US, with occasional travel as required
Requirements:
- Bachelor’s degree in Business, Computer Science, or a related field preferred
- Strong experience in a customer facing project management role
- Experience delivering complex technical projects
- Experience working with telecom or government customers is a plus
- PMP certification (or CAPM) preferred
- Ability to work in matrixed environments with multiple stakeholders
- Strong communication, problem solving, and analytical skills
- Experience coordinating cross functional teams and resources
- Knowledge of highly available systems, networking, security, or telephony
- Strong organizational and time management skills
- Familiarity with tools such as Microsoft Office, Salesforce, and web based applications
- Understanding of Business Continuity or Emergency Management practices is a plus
Benefits:
- Comprehensive healthcare coverage to ensure your well-being.
- Life & Total Permanent Disability Insurance to protect you and your loved ones.
- Cafeteria plan.
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