Project Manager – Support Operations
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Job Description
Project Manager overseeing support operations for a worktech company. Collaborating with stakeholders and managing various projects to ensure quality delivery.
Responsibilities:
- Define project scope, objectives, and deliverables in collaboration with stakeholders across Customer Operations and DailyPay
- Develop detailed project plans, including timelines, resource allocation, and deliverables
- Execute projects according to plan, proactively managing risks and issues
- Track project progress, monitor performance, and provide regular updates to stakeholders
- Collaborate effectively with cross-functional teams, including Product, Engineering, Compliance, and Customer Operations
- Build strong relationships with internal and external stakeholders, ensuring alignment and clear communication
- Facilitate meetings, workshops, and presentations to drive project success
- Communicate changes to stakeholders and tailor communications to different audience levels
- Proactively identify and assess potential project risks
- Develop and implement mitigation strategies to minimize risks and ensure project success
- Escalate issues and roadblocks appropriately to ensure timely resolution
Requirements:
- 2 years minimum experience working in call centers, preferably in a financial service context, coordinating across borders and timezones
- Proven experience balancing the needs of various stakeholders to deliver results
- Comfortable giving feedback both positive and negative to drive success
- Expert level knowledge of project management and best practices
- Familiarity with customer support tech stack / tooling
- Exemplary communication skills across all mediums and with all levels of stakeholder
Benefits:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
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