Project Manager
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Job Description
Senior Project Manager overseeing client relationships at a scientific support company. Leading communication, project planning, and data analytics for critical equipment support services.
Responsibilities:
- Oversees strategic client relationships and leads communication to clients regarding project updates, issues, deliverables, scope changes, and follow-ups
- Navigates internally to triage client requests and drives resolution
- Works with team to develop project plan, identify critical path, identify potential risks and associated mitigation plans
- Provides oversight of portfolio-level data analytics and reporting dashboards regarding open projects, client information, equipment location, contract status, service history and cost
- Generates client and department reports in a timely and efficient manner
- Defines KPIs and oversees dashboard development to drive forecasting and performance insights to keep project moving and to meet deadlines
- Assists with developing or participating in project management or cross-functional project or program objectives, budgeting, timelines, materials, personnel, and project requirements
- Documents all project meetings including action items
- Follows Pace policies and SOPs
- Promotes cooperation and teamwork among staff
Requirements:
- Bachelor's degree required; PMP strongly preferred
- At least TWO (2) years of experience with customer service, client relations OR an equivalent combination of education, training, and experience
- CAPM is a plus
- Self-motivated, ambitious, hardworking, and able to work independently with attention to detail
- Must be able to multitask efficiently and work in a high-pressure, fast-paced environment
- Current and applicable computer skills.
Benefits:
- Competitive salaries
- Medical, dental, and vision insurance
- 401K retirement savings plan (100% vested immediately in the employer match)
- Life and disability benefits
- Voluntary benefits
- Paid time off for holiday, sick and vacation days
- HSA and wellness program
- Flexible spending accounts
- Tuition reimbursement
- Employee Assistance program
- Parental leave
- Optional legal coverage and ID theft
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