Project & Program Manager III
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Job Description
Project Manager overseeing complex IT system projects from initiation to delivery. Collaborating with internal and external stakeholders in remote settings.
Responsibilities:
- The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery.
- Projects often involve network, server, or software implementation and upgrades, and PC deployment.
- The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments.
- The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
- Projects may vary in number, size and complexity.
- Resolves a wide range of issues in creative ways.
- Works on problems of a diverse scope.
- Receives little instruction on day to day work, general instruction on new assignments.
- Manages multiple, complex, cross-functional and technical projects.
- Partners with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
- Responsible for managing/tracking program milestones, timeline, and overall deliverables.
- Engages in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
- Defines project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Drives the project lifecycle milestones from concept commit through project closure and advocates change management.
- Uses metrics and KPIs to measure project performance using appropriate tools and techniques, and provides regular status updates.
- Responsible for internal process improvements; removes gaps, across multiple teams and functions.
- Ensures risks are accounted for and provides risk mitigation strategies.
- Primary project point of contact for vendor partners and internal stakeholders.
- Coordinates and assists with regularly scheduled meetings with core teams.
- Evaluates post project results against metrics; recommends or implements changes to improve delivery practices/processes.
Requirements:
- Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
- Networks with senior internal and external personnel in own area of expertise
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Experience working with project management teams, resolving conflict, and meeting schedule timelines
- Excellent communication skills (verbal, written, documentation)
- Ability to work on multiple projects and assignments concurrently
- Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
- In-depth experience creating spreadsheets, presentation material, and project/process documentation
- Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
- Proven ability to collaborate with stakeholders and communicate project updates to client executives.
- Familiarity with various project management methodologies
Benefits:
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC Nationwide
- Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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