Senior Program Manager
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Job Description
Senior Program Manager providing leadership and oversight in utility-sponsored energy efficiency programs throughout New England. Collaborating with utilities and managing high-performing teams.
Responsibilities:
- Provide strategic leadership and operational oversight for multiple utility-sponsored energy efficiency programs throughout New England.
- Serve as the primary day-to-day contact for utility clients, maintaining strong relationships while ensuring successful contract execution and exceptional client satisfaction.
- Lead, mentor, supervise, and develop Program Managers and other assigned staff while supporting team growth and professional development.
- Oversee program budgets, staffing plans, forecasts, resource allocation, financial performance, and contractual deliverables.
- Monitor program performance, regulatory compliance, reporting requirements, quality assurance activities, and key performance metrics to ensure programs consistently meet or exceed client expectations.
- Lead recurring client meetings and prepare executive-level presentations, reports, and program updates.
- Collaborate with internal departments, implementation partners, contractors, subcontractors, and trade allies to ensure seamless program delivery and an exceptional customer experience.
- Identify operational improvements and implement best practices that enhance program efficiency, customer satisfaction, and overall performance.
- Support business development efforts, including proposal development, client presentations, interviews, and transition planning for new contracts.
- Maintain current knowledge of utility-sponsored energy efficiency programs, regulatory developments, emerging technologies, and industry best practices.
- Perform additional duties and strategic initiatives as assigned.
Requirements:
- Minimum of eight (8) years of progressively responsible experience managing utility-sponsored or utility-funded energy efficiency programs.
- Demonstrated experience working directly with electric and/or gas utilities, implementation contractors, program administrators, or other utility stakeholders throughout New England.
- Experience managing multiple concurrent programs, contracts, or client portfolios with responsibility for budgets, staffing, and operational performance.
- Experience supervising and developing Program Managers or other professional staff.
- Experience with commercial, small business, multifamily, residential, market transformation, midstream, or pilot energy efficiency programs.
- Experience participating in proposal development, business development, client presentations, or contract transitions is preferred.
Benefits:
- Medical/dental/vision plan
- Disability and life insurance
- 401(k)
- Generous paid time off (PTO)
- $500 annually when you take a week-long vacation
- 401(k) company contributions
- Discretionary bonuses based on performance
- Professional development funds
- 100% virtual company
- Paid volunteer day
- Fun team outings and events
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