Program Manager – Product Operations
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Job Description
Program Manager in Product Operations overseeing cross-functional initiatives across Product, Engineering, Design, and Data. Collaborating with teams for structured project management and execution.
Responsibilities:
- Program-manage product and technical initiatives — drive cross-team execution from scoping through launch and post-launch follow-through, across Product, Engineering, Design, and Data
- Keep programs on track — build and maintain project plans, map dependencies across teams, track risks and issues, and keep initiatives on a predictable timeline
- Translate needs into crisp requirements — turn vague business, clinical, or partner requests into clear, actionable requirements and decisions that product and engineering teams can build against
- Support Product & Tech operating rhythms — help run quarterly planning, goal setting, roadmap reviews, and launch readiness and communications
- Strengthen feedback loops — improve alignment, communication, and processes between Product & Tech teams and their cross-functional counterparts
- Enable data-informed decisions — help track the performance and impact of major initiatives and prepare clear, concise updates for leadership
- Manage core tooling — administer and improve the operational tooling and systems (project trackers, documentation, dashboards) that give the org visibility and leverage
- Finish the job — ensure initiatives don’t just launch, but reach long-term optimization and post-launch learnings
Requirements:
- 3+ years of experience in program management, project management, or operations in a complex, cross-functional environment
- Strong program management fundamentals — planning, sequencing, milestone and dependency tracking, and risk management, with exceptional attention to detail
- A documentation and systems thinker — you naturally reach for playbooks, templates, and repeatable processes instead of doing the same manual task 100 times
- A clear communicator — you give stakeholders proactive visibility into your work, run effective meetings, and capture decisions and action items so nothing falls through the cracks
- Comfortable with ambiguity and biased toward action — you ask sharp questions, propose solutions rather than waiting for instructions, and know when to escalate
- Comfortable with the technical side of the house — you don’t need to code, but product development lifecycles, integrations, APIs, and data aren’t a black box to you
- Collaborative, with high empathy and high accountability — you support your teammates, give and receive direct feedback, and hold yourself to a high bar
- Growth-minded — you actively seek feedback and are excited to grow toward leading larger, more complex programs end-to-end
- Deeply motivated by Modern Health’s mission and passionate about enabling better mental health outcomes at scale
- Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).
Benefits:
- Medical / Dental / Vision / Disability / Life Insurance
- High Deductible Health Plan with Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Access to coaches and therapists through Modern Health's platform
- Flexible Time Off
- Company-wide Collective Pause Days
- Parental Leave Policy
- Family Forming Benefit through Carrot
- Family Assistance Benefit through UrbanSitter
- Professional Development Stipend
- 401k
- Financial Planning Benefit through Origin
- Annual Wellness Stipend to use on items that promote your overall well being
- New Hire Stipend to help cover work-from-home setup costs
- ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
- Monthly Cell Phone Reimbursement
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