Enablement Program Manager, Services
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Job Description
Enablement Program Manager supporting a fast growing services business line. Collaborating with cross functional teams to design and deliver training and content programs.
Responsibilities:
- Partner with leadership to develop, execute, optimize, and assess enablement programs for the services organization.
- Build and run onboarding and training programs for market managers, associates, and field sales teams across a global services team.
- Facilitate content creation and coordinate educational content for ongoing training, developing a toolbox of materials including eLearning, participation guides, worksheets, and videos to support priority go to market and sales initiatives.
- Drive the creation of content for account management teams, including playbooks, talking points, and host facing resources, in support of business optimization goals.
- Own and maintain content strategy within a content management system, keeping all program documentation current and easy to access.
- Gather and relay feedback from central partners and the field organization to continuously iterate on the enablement strategy.
- Own clear communication on program progress and roadmap, acting as an active cross functional stakeholder anchored to top line business goals.
- Embed within the services working group across supply, product, and communications to prepare account management teams for upcoming product feature launches.
- Amplify and apply AI powered enablement tools to drive engagement and reinforce best in class sales behaviors through coaching and practice.
Requirements:
- Minimum 5 years in an enablement role with a track record of managing complex projects from start to finish.
- Proven success as a cross functional business partner with the ability to lead within a matrixed, cross functional environment.
- Systems thinker who can translate strategy into execution across multiple teams.
- Strong design skills and creative technical ability to leverage AI powered enablement and build compelling, accessible content.
- Accuracy, timeliness, and attention to detail that consistently lands high quality work.
- Excellent verbal and written communication skills.
- Experience onboarding new team members and supporting their ongoing learning and development.
- A balance of large organization experience and fast, high growth environment experience, since this business line is scaling quickly.
- Proficiency across a modern productivity and enablement stack, including Google Workspace, Salesforce, Excel, a content management platform, Adobe, conversation intelligence tools, AI large language models, Articulate, and Canva Pro or Figma.
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