Property Claim Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Outside Property Claim Representative handling moderate-complexity property claims for Travelers, a property-casualty insurer. Inspecting losses, evaluating coverage, estimating damages, and negotiating settlements remotely.
Responsibilities:
- Handle first-party property claims of moderate severity and complexity
- Investigate, evaluate, estimate, and negotiate personal or business property claims
- Complete field inspections, including damage scopes, photographs, written estimates, and/or computer-assisted estimates
- Use innovative technologies and Xactimate-related estimating tools
- Investigate coverage, damages, liability, business interruption calculations, leases, contracts, by-laws, and other relevant documents
- Secure recorded or written statements as appropriate
- Establish timely and accurate claim and expense reserves
- Determine settlement amounts using estimates, actual cash value, replacement value, contractor estimate validation, appraisals, limits, deductibles, and independent adjuster work product
- Negotiate settlements with contractors, insureds’ representatives, and other constituents within authority limits
- Write denial letters, Reservation of Rights letters, and other complex correspondence
- Maintain claim diaries and document file activities and required data
- Manage file inventory for timely case resolution and comply with state regulations
- Provide customer service to insureds, agents, and internal and external business partners
- Refer claims to Special Investigations, Subrogation, and Major Case Units when appropriate
- Provide multiline claim-handling assistance for Auto, Workers Compensation, General Liability, and other business areas
- Mentor and coach less experienced claim professionals as needed
- Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings as needed
- Participate in Travelers’ Catastrophe Response Program, including out-of-state deployments
- Perform rotational resolution desk technical and follow-up call work
- Perform administrative functions such as expense accounts and time-off reporting
- Perform other duties as assigned
Requirements:
- High School Diploma or GED
- One year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program
- Bachelor's Degree
- Two or more years of previous outside property claim handling experience
- General knowledge of estimating system Xactimate
- Advanced interpersonal and customer service skills
- Advanced organizational and time management skills
- Intermediate ability to work independently
- Intermediate judgment, analytical, and decision-making skills
- Intermediate negotiation skills
- Intermediate written, verbal, and interpersonal communication skills
- Intermediate investigative skills
- Intermediate ability to analyze and determine coverage
- Intermediate ability to analyze and evaluate damages
- Intermediate ability to resolve claims within settlement authority
- Valid passport
- Valid driver's license
- Ability to access and inspect all areas of a dwelling or structure
- Ability to carry, set up, and climb a ladder weighing approximately 38 to 49 pounds
- Ability to walk on roofs and enter tight spaces, including attic staircases, entries, and crawl spaces
- Must participate in the Catastrophe Response Program, including deployments away for a minimum of 16 days
- Must secure and maintain a company credit card
- Insurance license(s) and/or UAS Remote Pilot Certification may be required; generally required insurance license(s) must be obtained within three months of starting the role
- Ongoing continuing education requirements for insurance license(s) must be maintained
Benefits:
- Performance-based cash incentive awards
- Sign-on bonus
- Health insurance from the first day of employment for employees and eligible family members
- Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program contributions toward a 401(k) for employees with student loan debt
- Pension Plan 100% funded by Travelers
- Minimum of 20 days paid time off annually
- Nine paid company holidays
- Wellness program with tools, discounts, resources, health coaching, and caregiving support
- Free professional counseling services and mental health resources
- Matching Gift and Volunteer Rewards program
- Company credit card required for the role
Similar Jobs
Provider Enrollment Representative
Provider enrollment representative reviewing and entering Medicaid enrollment data for Gainwell’s healthcare technology services. Ensuring contractual compliance, accurate data entry, and reliable remote performance.
Provider Enrollment Representative
Provider Enrollment Representative reviewing and entering provider enrollment data for Gainwell Technologies’ healthcare technology services. Supporting Medicaid operations while meeting contractual, regulatory, and performance requirements remotely.
Provider Enrollment Representative
Provider enrollment representative reviewing and entering Medicaid enrollment data for Gainwell Technologies’ healthcare clients. Ensuring contractual compliance, data accuracy, and service-level performance remotely.
Provider Enrollment Representative
Provider enrollment representative processing Medicaid enrollment data across multiple systems. Supporting Gainwell Technologies’ mission to improve healthcare administration and member well-being.
Provider Enrollment Representative
Provider Enrollment Representative reviewing and entering provider enrollment data across healthcare systems. Supporting Gainwell Technologies’ mission to improve Medicaid and healthcare administration.
Provider Enrollment Representative
Provider enrollment representative reviewing and entering Medicaid enrollment data for Gainwell Technologies. Supporting healthcare operations through compliant, accurate, metric-driven work.
Provider Enrollment Representative
Provider enrollment representative reviewing and entering healthcare enrollment data for Gainwell Technologies. Supporting Medicaid operations while meeting contractual, regulatory, and service-level requirements.
Provider Enrollment Representative
Provider enrollment representative reviewing and entering Medicaid enrollment data for Gainwell Technologies. Meeting contractual, regulatory, attendance, and performance requirements remotely.
Dealership Lot Service Representative
Dealership Lot Service Representative traveling to dealerships to capture vehicle photos and videos. Printing buyer’s guides for Dominion Enterprises’ automotive clients.
Escalations Representative
Vetco Tier 2 representative resolving escalated prescription, account, reimbursement, and technical support issues. Supporting Petco call centers, field teams, pharmacy partners, and Vetco Clinics.
Cares Representative – Seasonal
Seasonal CARES Representative conducting Medicare health risk assessments and benefit activation calls for MPA, a nationwide Medicare distribution platform. Documenting interactions and following HIPAA and CMS requirements remotely.
Escalations Representative
Petco Vetco Escalations Representative handling prescription approvals, reimbursements, and complex customer issues. Supporting Vetco clinics and call-center teams through Salesforce and related systems.
Senior Territory Development Representative
Territory representative generating surgeon and hospital leads for PROCEPT BioRobotics’ Aquablation surgical robotics. Supporting product demonstrations and capital sales across Northern California.
Medical Representative, Cardiometabolic
Medical Representative promoting Lilly medicines to Bratislava healthcare providers. Managing territory sales, physician relationships, product education, and pharmaceutical marketing activities.
Specialty Representative, Migraine
Field-based migraine pharmaceutical representative driving AbbVie sales and brand performance. Managing Santa Monica-area healthcare accounts, customer relationships, and territory strategy.
Specialty Pharmaceutical Representative – Women's Health
Specialty Pharmaceutical Representative promoting women's health therapies to OB/GYNs in Rochester. Driving product adoption and provider education for EVERSANA's pharmaceutical clients.
Strategic Partnership Development Representative – CoreTrust
Strategic partnerships representative expanding Redwood Logistics’ CoreTrust channel. Building executive relationships, generating logistics referrals, and converting member opportunities into revenue.
Medical Representative
Medical Representative promoting Abbott pharmaceutical products across China. Managing hospital visits, product presentations, territory plans, budgets, and customer relationships.
Medical Representative – Cardiometabolic
Medical Representative promoting Lilly cardiometabolic medicines to physicians and KOLs. Managing territory sales activities across Poland’s Lower Silesian and Greater Poland regions.
Specialty Representative, Psychiatry
Specialty Representative promoting AbbVie’s neuroscience medicines in Beckley, West Virginia. Managing healthcare accounts, sales calls, territory strategy, and customer relationships.