Receptionist, Customer Support Assistant
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Job Description
Remote Receptionist & Customer Support Assistant for a fast-growing high-end window and door retailer. Answering inbound calls and supporting light administrative tasks in a small remote team.
Responsibilities:
- Answer all incoming calls in a professional, friendly, and polished manner.
- Use a provided decision tree and extension list to identify the caller’s needs and route calls to the correct location, department, or person.
- Take detailed messages when the appropriate contact is unavailable and ensure timely follow-up.
- Provide basic information to callers based on FAQs, scripts, and reference documents.
- Maintain a high level of customer care in all interactions, representing a premium, high-end brand.
- Capture and update caller information and call details into a CRM or project management system.
Requirements:
- 3+ years experience in a receptionist, call center, front desk, or customer service role.
- Excellent spoken English with a clear, easy-to-understand accent.
- Confident and professional phone presence; comfortable answering calls for most of the shift.
- Strong listening skills and ability to quickly understand caller needs and follow structured logic (decision tree).
- High attention to detail when taking messages, logging information, and routing calls.
- Tech-savvy and quick to learn new systems, tools, and processes.
- Reliable, punctual, and comfortable working US business hours.
- Experience working with US-based companies is a plus.
Benefits:
- 100% REMOTE
- $50 birthday bonus
- $200 testimonial bonus
- $500 entry monthly raffle
- NO TRACKER. NO PROBLEM
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