Regional General Manager
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Job Description
Floating Regional General Manager leading Northeast residential HVAC, plumbing, and electrical service partners. Owning local P&L, operations, growth, teams, and customer experience.
Responsibilities:
- Lead Northeast Partners as a Floating Regional General Manager
- Oversee daily operations and drive business growth, market-share expansion, and financial objectives
- Own the local P&L and manage overall brand financial performance
- Oversee sales, service delivery, dispatch and call center, installation, marketing, and warehousing
- Manage labor capacity and margins through scheduling, overtime monitoring, and technician assignment
- Collaborate with platform resources on marketing efficiency, labor capacity, warehousing, fleet, and vendor management
- Lead continuous improvement and develop high-performing teams
- Identify talent needs and participate in recruitment and selection
- Support employee professional development
- Champion customer-centric service delivery and customer satisfaction
- Ensure compliance with regulations, industry standards, and safety protocols
- Maintain daily operational excellence, financial performance, strong leaders and technicians, reliable customer experience, and owner-mentality leadership
Requirements:
- 5+ years of proven experience in an operational leadership role, preferably within the home service industry or a related field
- Knowledge of the home service industry and related regulatory requirements
- Proven ability to manage a robust P&L, lead operational teams, and identify financial and operational improvement areas
- Exceptional leadership and team-building skills
- Strong financial management skills, including budgeting and financial analysis
- Ability to make sound decisions under pressure and navigate complex situations
- Proficiency with technology and software systems for operational efficiency
- Prior experience in residential HVAC, plumbing, and electrical services strongly preferred
- Knowledge of ServiceTitan is a plus
- Customer service focus and relationship-development ability
- Problem-solving and conflict-resolution abilities
- Highly organized, able to act quickly while maintaining attention to detail
- High level of integrity
Benefits:
- Performance pay directly tied to results
- Full medical, dental, and vision packages, including fully employer-paid options
- 401(k) with company match
- Ongoing training
- Continuous education stipends
- Career growth opportunities
- Startup-speed work environment with institutional-investor backing
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