Claims Manager – Rental Vehicle
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Job Description
Claims Manager leading rental vehicle claims teams for Reserv, an AI-driven insurtech. Owning team performance, financial outcomes, quality, staffing, and client relationships.
Responsibilities:
- Lead, coach and develop Team Leads and adjusters; hold regular 1-on-1s, set goals and run performance reviews
- Own team results on cycle time, severity, reserve accuracy, litigation rate and file quality
- Approve reserves and settlements within authority; escalate larger exposures with a clear recommendation
- Manage hiring, onboarding, staffing levels, workload balance and succession planning
- Run the team’s weekly and monthly business reviews and report results, risks and actions to the VP
- Serve as a day-to-day contact for carriers, clients and program managers; respond to audits and corrective action requests
- Ensure handling follows client instructions, regulations and internal SOPs; run quality assurance and coaching programs
- Review aging inventory, high-exposure files and litigation with leads and drive action plans
- Partner with Legal, SIU, Finance, Training and Product teams on process, technology and cost improvements
- Manage vendors, panel counsel and the team’s budget and expense targets
Requirements:
- Candidates must reside in an eligible U.S. state throughout employment
- Candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States cannot be hired
- 8+ years of claims experience, including 3+ years supervising a team of leads
- Strong command of commercial auto or rental vehicle claims, including BI, APD and litigation
- Demonstrated results in performance management, quality and financial outcomes
- Excellent client-facing, written and analytical skills; comfort with data and dashboards
- Bachelor’s degree required
- AIC, CPCU, juris doctor or similar a plus
- Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license
- Willing to obtain any additional required licenses within 60 days, including state testing
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- 100% remote (home-based) role designed to support your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
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