Regional Operations Manager – Process Server Network
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Job Description
Regional operations manager owning process-server marketplace performance across Arizona and Texas. Balancing coverage, recruiting servers, managing incidents, and leading regional pilots.
Responsibilities:
- Own supply and demand balance across Arizona and Texas
- Identify coverage gaps, recruit process servers, set dispatch strategy, and grow server capacity
- Detect performance problems early and diagnose root causes
- Maintain relationships with the region's highest-volume process servers
- Lead incident response for app outages, dispatch bottlenecks, and weather disruptions
- Run marketplace pilots, track results, and report findings with project managers
- Manage the regional incentive budget and flag overspend
- Report on coverage gap closure, service-level attainment, and market health
- Directly manage W2 staff, including approving timecards and conducting performance reviews
- Feed regional learnings into incentive design, dispatch rules, and pay structures across other markets
Requirements:
- Experience owning a local market, territory, or region in a marketplace, gig, or field-operations environment
- Experience balancing supply and demand using in-market observations and self-collected data
- Experience coaching someone in a frontline or contract role to improve performance
- Experience managing full-time (W2) employees through timecards and performance reviews
- Willingness to run experiments, iterate quickly, and scale effective approaches
- Willingness to work on the ground in the market; this is not a remote strategy seat
- Self-starting data habit and ability to interpret dispatch or service-level dashboards
- Comfortable partnering with project managers on in-market initiatives
- At least one direct report with specific coaching experience
- Strong written communication
- Preferred: experience running structured pilots and scaling results
- Preferred: SQL or dashboard fluency with Metabase, Looker, or similar
- Preferred: comfort with Jira or similar and Intercom or similar
- Preferred: experience building in ambiguous environments
- Preferred: experience coaching contract or hourly workers
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 paid company holidays
- 4 floating holidays/year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care and Dependent Care Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Pet Insurance
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