Regional Operations Manager
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Job Description
Regional Operations Manager responsible for managing operational efficiencies across multiple storage facilities in Houston, TX. Focused on leadership, customer service enhancement, and strategic growth.
Responsibilities:
- Provide strategic leadership and direction to a multi-unit field team, including managers, through effective training and mentorship
- Drive sales growth in the region, meeting predetermined targets by the Region Senior Leadership
- Identify opportunities to enhance customer service experience and drive customer satisfaction
- Monitor Key Performance Indicators (KPIs) and financial metrics to assess the region’s performance and identify areas of improvement
- Collaborate with Region VPs and store managers to establish and track sales goals for each location while monitoring progress to attract and retain customers
- Stay updated on market trends, competition, and best practices in sales techniques and strategies
- Maintain business relationships with clients, contractors, and vendors while evaluating the quality of work completed across facilities
- Conduct performance evaluations, provide feedback, and implement development plans as necessary
- Oversee property maintenance by addressing tenant complaints, enforcing occupancy rules, inspecting vacant units and repairs, planning renovations, and liaising with contractors and vendors
- Conduct weekly site inspections at each property to ensure compliance and quality standards are met
- Supervise the collection of tenants' arrears; assist with collections, reconciliations, and adjustments as needed
- Attend weekly meetings with the head office, including reporting on occupancy, budgets, and building strategies.
- Performs other related duties as assigned.
Requirements:
- Minimum High School Diploma
- Minimum of 5 years of experience in a multi-unit supervisory role, preferably in Property Management, Retail, or Hospitality industry
- Ability to thrive in a fast-paced environment and work independently while collaborating with a team
- Proficient in Microsoft Office and able to work adeptly with a variety of software platforms
- Strong supervisory and leadership skills with a proven ability to lead and motivate teams
- A Driver's License and access to a reliable vehicle
- Must complete & pass a criminal record check.
Benefits:
- competitive compensation package comprised of a group benefits plan
- 401K matching program
- discretionary bonus program
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