Regional Vice President of Operations – Personal Caregiving
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Job Description
Regional Vice President of Operations responsible for multi-site PCS division. Leading operational efficiency, financial management, and team development for AbriCare's services.
Responsibilities:
- Provide strategic and day-to-day leadership to multiple PCS locations, ensuring consistent implementation of best-in-class care delivery models.
- Drive operational efficiency and effectiveness through the implementation of standardized workflows, KPIs, and continuous improvement initiatives.
- Collaborate with clinical leadership to maintain high-quality, client-centered care and compliance with state/federal regulations and payer requirements.
- Develop and manage divisional budgets, forecasts, and P&L statements.
- Identify opportunities to improve margin and revenue through service line expansion, geographic growth, payer diversification, and cost optimization.
- Monitor billing and reimbursement processes to ensure accuracy and timeliness.
- Hire, train, mentor, and evaluate local branch leadership and operational staff.
- Foster a culture of accountability, employee engagement, and mission-alignment.
- Implement succession planning and leadership development across the division.
- Champion initiatives that improve client satisfaction, caregiver retention, and service reliability.
- Oversee resolution of escalated client or caregiver issues, ensuring a compassionate and timely response.
- Ensure compliance with state-specific PCS regulations, licensing requirements, and internal quality standards.
- Lead readiness for audits, inspections, and accreditation surveys.
- Partner with Business Development teams to identify and capitalize on market expansion opportunities.
- Support the launch of new programs or service lines (e.g., specialized populations, private pay).
- Build and maintain strategic relationships with referral partners, payers, and community stakeholders.
Requirements:
- Bachelor’s degree required; Master’s in Healthcare Administration, Business, or related field preferred.
- 15+ years of progressive operational leadership in home care, PCS, or healthcare services.
- Multi-site management experience required; prior responsibility for a large geographic territory or multi-state region preferred.
- Deep knowledge of Medicaid waiver programs, HCBS regulations, and payer landscape.
Benefits:
- Competitive base salary with performance-based bonus opportunity
- Health, dental, vision insurance; 401(k)
- Generous PTO and paid holidays
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