Research Recruiter – CX
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Job Description
Research Recruiter coordinating all aspects of user research participant recruitment at ResMed. Ensuring research efficiency and compliance while managing logistics and participant interactions.
Responsibilities:
- Participant Recruitment & Coordination
- Attend study kick-offs and create recruitment plans, screeners and communication templates
- Manage Asana cards, Rally updates, participant lists and all study-related logistics
- Handle participant communication end-to-end: invitations, reminders, follow-ups and support
- Forecast recruitment bandwidth and help allocate studies fairly across recruiters (Ops strategy)
- Provide in-session monitoring or backup facilitation when needed, including participant tech set-up and troubleshooting
- Manage consent forms, attendance tracking and Participant Sheets (p.1, In-Session & Post-Session Support)
- Upload participant notes, videos and documentation to the right folders
- Manage study incentive payments within Fair Market Value (FMV) rules
- Track budgets, approvals and reporting
- File NDAs and consent forms, ensuring everything meets Legal and Privacy requirements
- Assist in maintaining and grow participant panels, ensuring we have the right mix of demographics and conditions
- Track panel engagement, forecast usage, and support demand planning with Research Leads
- Update all recruitment and session metrics
- Support monthly and yearly reporting across studies, budgets, and participant engagement
- Spot trends and advise CX Ops & Research Leads on improvements or risks
Requirements:
- Experience in research operations, participant recruiting, project coordination or similar
- Strong organizational and multitasking skills
- Familiarity with Asana, Jira, Confluence, SharePoint or similar tools
- Clear communication skills - written and verbal
- Comfort navigating Legal, Privacy and Procurement processes
- An interest in UX research, human behavior or health technology
Benefits:
- comprehensive medical, vision, dental, and life
- AD&D, short-term and long-term disability insurance
- sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- tuition assistance
- Flexible Time Off (FTO)
- 11 paid holidays plus 3 floating days
- 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
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