Resident Insurance & Compliance Solutions Advisor
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Job Description
Provide operational support for Second Nature's Insurance program while collaborating with clients and third-party vendors. Ensure compliance with regulations and guidelines through effective communication and problem-solving.
Responsibilities:
- Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status.
- Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program.
- Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds.
- Guide users through the claim process, including follow-up with adjusters and documentation coordination.
- Review third-party policies while ensuring consistent lease adherence.
- Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows.
- Compile claim information and supporting documentation to ensure accurate and timely claim submissions.
- Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution.
- Identify trends in customer inquiries and claims to proactively recommend process or product improvements.
- Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience.
- Educate customers on the claims process, coverage details, and eligibility requirements.
- Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery.
- Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction.
- Assist clients with establishing legal business entities (LLCs, corporations, etc.), including preparing and filing formation documents with the appropriate state agencies.
- Manage the end-to-end process of obtaining and renewing business and insurance licenses across multiple jurisdictions, ensuring accuracy and timeliness.
- Monitor regulatory requirements and maintain compliance calendars for license renewals, annual reports, and other filings.
- Serve as the primary point of contact for clients and third-party vendors regarding entity formation, licensing updates, and filing status. Provide responsive, professional support via email, phone, and virtual meetings.
- Accurately enter entity data into internal systems and government portals to support LLC formation and state registrations.
- Maintain filing logs and digital records across all U.S. states to monitor compliance deadlines and progress.
- Conduct quality control checks to ensure data integrity and regulatory compliance.
- Liaise with internal stakeholders, registered agents, and legal partners to track, obtain, or correct documentation.
- Generate reports and assist in annual renewal, amendment filings, and recordkeeping.
Requirements:
- Active Property & Casualty (P&C) insurance licenses in good standing (multi-state preferred).
- 3+ years as a licensed insurance agent and/or experience in administrative, legal, compliance, or operations roles in an insurance agency.
- Exceptional attention to detail and commitment to data accuracy.
- Familiarity with state registration processes, compliance filings, and document management systems.
- Strong communication and problem-solving skills with a customer-first mindset.
- Proficiency with Salesforce, Google Suite, Slack, and Zoom in a remote work environment.
Benefits:
- Health First: Medical, Dental, Vision, & Life Insurance
- 401K Plan
- Flexibility: Open PTO and sick days
- Training: A supportive team to help you grow your career and unlock your full potential
- Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
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