Retention Coach
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Retention Coach helping Apprentify Group learners complete apprenticeships. Managing interventions, recovery plans and learner engagement for an education and workforce-development provider.
Responsibilities:
- Support learners at risk of withdrawing, falling behind or becoming disengaged from their apprenticeship
- Manage a caseload of at-risk learners
- Conduct structured intervention conversations to identify root causes and agree recovery plans
- Help learners overcome workload, confidence, wellbeing, employer-support and personal challenges
- Use coaching techniques, motivational interviewing and persuasive communication to prevent withdrawals
- Challenge withdrawal requests where appropriate and explore options before learners leave their programmes
- Develop completion plans and encourage progress towards Gateway and End Point Assessment where applicable
- Support Break in Learning processes and help learners return to learning
- Collaborate with Coaches, Performance Managers, Customer Success teams and employers
- Maintain accurate learner records and monitor engagement and risk indicators
- Contribute to case reviews and improve retention strategies
- Ensure interventions meet funding, compliance and audit requirements
- Report to the Retention Manager
Requirements:
- Experience in apprenticeship coaching, learner support, student services, retention, customer success or another learner-facing environment
- Experience managing sensitive conversations with disengaged, dissatisfied or withdrawing individuals
- Strong coaching, questioning and motivational interviewing skills
- Excellent communication and influencing skills
- Ability to build trust and rapport with learners from diverse backgrounds while balancing empathy with accountability
- Strong organisational and caseload management skills
- Confidence using learner data, engagement metrics and risk indicators
- Resilience and professionalism in emotionally challenging conversations and complex learner situations
- Collaborative approach with coaches, employers, Performance Managers and wider delivery teams
- Strong attention to detail and accurate learner-record maintenance
- Ability to meet funding, compliance and audit requirements
- Experience within apprenticeships, further education or another regulated learning environment (nice to have)
- Experience using Aptem, BUD, OneFile or similar learner management systems (nice to have)
- Knowledge of apprenticeship funding requirements, Break in Learning processes and learner compliance (nice to have)
- DBS Check required for all candidates
Benefits:
- 25 days annual leave (plus bank holidays), increasing with length of service
- Private medical insurance
- Birthday Leave + Volunteer Day
- Hybrid working with regular collaboration days in our Wilmslow HQ
- Ongoing professional development and leadership support
- Enhanced family leave policies
- Access to mental health and wellbeing support
- Benefits portal with access to 700+ deals
- Regular company-wide events and team socials
Similar Jobs
Spiritual Coach, Freelance, Online Coaching
Spiritueller Coach für Online-Coachings auf myCoachz, einer digitalen Plattform für Coaching, persönliche Entwicklung und mentale Gesundheit. Flexible, selbstständige Begleitung von Klient*innen per Videoplattform.
Disability Support Worker – Lifestyle Coach
Lifestyle Coach supporting disabled people’s independence, life skills, and community participation. Working for Te Roopu Taurima, New Zealand’s largest kaupapa Māori disability support provider.
Experienced Disability Support Worker – Lifestyle Coach
Lifestyle Coach supporting disabled people’s daily lives, independence, and community participation. Joining Te Roopu Taurima, New Zealand’s largest kaupapa Māori disability support provider.
Trainee Football Coach
Trainee Football Coach assisting experienced coaches and focusing on player development aged 6 to 16. Join NLPSports and inspire young talent in grassroots football coaching.
Reach Coach
In Reach Coach responsible for supporting individuals with serious mental health needs in community settings. Engaging with members and facilitating transitions to permanent supportive housing.
In Reach Coach
In Reach Coach providing education and support for the TCL special healthcare population in community settings. Engaging members in services, resources, and transition planning within Trillium’s Mid State Region.
Pilates Coach – Private
Pilates Coach delivering personalized training sessions through TeachMe.To's platform. Join a growing community of independent Pilates instructors connecting with eager students in the United States.
Paddleboarding Coach
Paddleboarding Coach delivering personalized lessons and skill development for students on TeachMe.To. Foster a supportive environment encouraging growth through tailored coaching sessions.
Yoga Coach – Private
Yoga instructor delivering personalized sessions to students and guiding sequences for growth. Join TeachMe.To, connecting yoga instructors with students in Mar Vista.
Kayak Coach – Private
Kayak Coach for TeachMe.To, engaging students in personalized kayaking instruction. Flexible scheduling and pricing, with resources for success.
Breathwork Coach – Private
Breathwork Coach providing personalized coaching sessions to students on TeachMe.To. Join a movement shaping the future of Breathwork instruction with a flexible schedule.
Academic Coach
Academic Coach supporting learners from orientation to program completion. Collaborating with faculty to overcome obstacles and achieve academic success.
Online Nutrition Coach
Online Nutrition Coach offering flexible remote nutrition coaching for clients in the UK. Supporting individuals with health, lifestyle, and nutrition guidance to achieve their goals.
Startup Careers Coach
Startup Careers Coach helping candidates apply AI in their work and supporting their entire career journey. Joining an AI-native team at Leland to make a meaningful impact.
Web Development Coach
Web Development Coach teaching core web development skills to students and professionals. Support career strategies including resume and interview prep while building practical skills.
Safeguarding Practice Coach
Safeguarding Practice Coach in early childhood education supporting a transition program. Collaborating with educators and leaders to enhance safeguarding and child safety practices across services.
Chronic Disease Coach, Registered Nurse
Chronic Disease Coach at BlueCross BlueShield of South Carolina providing support for wellness. Empowering members to achieve health goals and navigate healthcare benefits.
Construction Management Coach
Construction Management Coach helping clients break into construction management roles. Teach and guide in management and technical skills while offering career support for those pursuing freelancing opportunities.
Comedy, Stand-Up & Improv Coach
Comedy, Stand-Up & Improv Coach helping clients develop their comedy careers. Focus on teaching techniques, joke writing, performance coaching, and career support in a remote role.
College Admissions Coach
College Admissions Coach helping students navigate the college application process. Work with a world-class team focused on ambition in the age of AI.