Revenue Operations Manager
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Job Description
Manager of Revenue Operations at Balto, building and optimizing revenue processes. Collaborating with sales and marketing to ensure operational efficiency and data integrity.
Responsibilities:
- Partner closely with revenue leadership (Sales, Marketing, Customer Success) and executive stakeholders to understand strategic priorities and translate them into scalable processes, systems, and reporting.
- Own, document and continuously improve processes across the revenue funnel, including lead management, sales cycle workflows, onboarding handoffs, and renewal motions.
- Build and maintain dashboards and reports for Sales, Marketing, and Customer Success to track KPIs and performance against goals.
- Drive pipeline hygiene, forecasting processes, and conversion rate analysis to surface bottlenecks and opportunities.
- Help drive sales enablement initiatives, including onboarding team members to new tools, processes, and data governance best practices.
- Contribute to territory mapping, quota tracking, and compensation plan administration.
- Own the revenue technology stack (e.g., Salesforce, Gong, ChurnZero, etc.) and manage vendor relationships, ensuring optimal configuration, integration, and utilization by all teams, and continuously evaluate tooling ROI and recommend consolidation or upgrades as needed.
Requirements:
- 2 to 4 years of experience in Revenue Operations, Sales Operations, or Salesforce Administration, ideally in a B2B SaaS environment.
- Strong Salesforce administration experience.
- Comfortable building and troubleshooting flows, managing objects, and maintaining data integrity.
- Able to set direction for the platform and effectively leverage a contractor for execution, while stepping in hands-on when needed.
- Familiarity with SaaS metrics (ARR, MRR, churn, conversion rates) and how they connect to day-to-day operations.
- Experience supporting Sales, Marketing, or Customer Success teams in an operational capacity.
Benefits:
- healthcare
- 401(k)
- unlimited PTO
- learning stipends
- more
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