Sage HCM Implementation, Support Manager
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Job Description
Sage HCM implementation manager guiding U.S. clients through HR technology deployments. Configuring systems, resolving issues, and training HR and payroll teams at Baker Tilly.
Responsibilities:
- Lead or support Sage HCM implementations for new clients
- Conduct client discovery sessions covering HR, payroll, timekeeping, and business requirements
- Translate business requirements into Sage HCM configurations
- Configure employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionality
- Assist with employee data conversion, validation, and migration
- Configure and test workflows, approvals, notifications, and business processes
- Support integrations with payroll, accounting, benefits, timekeeping, and third-party applications
- Follow implementation plans and manage assigned tasks and deliverables
- Coordinate user acceptance testing and help resolve issues before go-live
- Support go-live activities and transition clients into ongoing support
- Provide ongoing functional and technical Sage HCM support
- Troubleshoot employee setup, timesheets, workflows, security, reporting, configuration, and system errors
- Research issues, identify root causes, and provide clear resolutions
- Recommend improvements and best practices for existing Sage HCM environments
- Manage support requests and communicate status, next steps, and resolutions
- Escalate software defects or complex technical issues when necessary
- Maintain documentation of configurations, issues, and resolutions
- Train HR administrators, payroll teams, managers, and other users
- Develop client-specific procedures, documentation, and training materials
- Advise clients on process improvements and Sage HCM best practices
- Build long-term client relationships and serve as a trusted Sage HCM resource
- Identify opportunities to expand or improve client use of Sage HCM
- Network and build relationships internally and with clients
- Support team member growth through coaching and mentoring
Requirements:
- 5+ years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions
- Strong understanding of HRIS/HCM processes and employee lifecycle management
- Experience gathering client requirements and translating them into system configurations
- Experience troubleshooting Sage HCM system and configuration issues
- Strong client-facing consulting and communication skills
- Ability to manage multiple client projects and support requests simultaneously
- Strong analytical and problem-solving skills
- Excellent attention to detail and commitment to data accuracy
- Ability to independently research and resolve unfamiliar system issues
- Comfortable leading client meetings, system demonstrations, and training sessions
- Preferred: 3+ years of HCM/HRIS implementation or consulting experience
- Preferred: Direct Sage HCM implementation and support experience
- Preferred: Experience with time and attendance, timesheets, payroll, benefits, and HR workflows
- Preferred: Experience with data conversion and system integrations
- Preferred: Experience developing reports and data extracts
- Preferred: Knowledge of payroll and accounting processes
- Preferred: Experience working for a Sage business partner, HCM consulting firm, or managed services provider
- Preferred: Advanced Microsoft Excel skills
Benefits:
- Flexibility in how and where you get your work done
- Upward career trajectory and career development opportunities
- Direct on-the-job coaching and mentoring
- Firm-wide learning and development programs
- Professional development and technical skills growth
- Team friendships, social activities, and outings encouraging work-life balance
- Compensation and benefits package for eligible employees
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