Sales Intelligence Partner Success Specialist
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Job Description
Partner Success Specialist role focused on onboarding and engaging radio partners at Futuri. Collaborative position ensuring partner success and effective platform usage.
Responsibilities:
- Assist Partner Success Directors in onboarding, retention, and remediation efforts for Futuri Sales Intelligence Radio partners.
- Monitor and assess health scores across Radio markets, overseeing Grow/Adopt campaigns, addressing retention risks, and proactively engaging with Radio partners.
- Collaborate with the Futuri Sales Intelligence President to ensure seamless execution of onboarding strategies and outreach initiatives.
- Support onboarding for new Futuri Sales Intelligence partners, ensuring smooth setup and early success.
- Train AEs and managers on how to use the platform effectively.
- Conduct proactive outreach to partners to support usage, answer questions, and build strong relationships.
- Gather testimonials and feedback to support internal reporting and product improvements.
- Respond quickly and professionally to partner inquiries, helping resolve issues or coordinating with internal teams when needed.
- Maintain detailed partner touchpoints and activity records inside Hubspot.
- Assist Marketing/CX Lead in preparing monthly usage recaps.
- Collaborate closely with the Partner Success team to maintain clear communication and unified support plans.
Requirements:
- 2–3 years in radio sales, sales support, client services, or related customer-facing roles
- Comfortable presenting to small groups or sales teams
- Strong relationship-building skills with a natural, personable communication style
- Highly organized with excellent follow-through
- Problem solver who stays calm, resourceful, and positive when partners need support
- Familiarity with tools like Nielsen, Scarborough, AdMall, or similar is a plus (not required)
Benefits:
- health, dental, and vision insurance
- generous FTO policy
- flexible remote work
- 401(k) retirement plan with company match
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