Sales Operations Manager
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Job Description
Sales Operations Manager at Rhapsody enhancing sales team effectiveness through process improvements and CRM discipline. Focusing on pipeline management and operational partnerships with sales leadership.
Responsibilities:
- Act as a dedicated operational partner to sales managers and leaders — joining pipeline reviews, forecast calls, and team meetings to understand where the team is struggling and help solve it
- Help sales leaders identify patterns in their pipeline and team behavior that indicate process gaps or coaching opportunities
- Support onboarding of new sales hires by facilitating process walkthroughs and ensuring they ramp quickly on how we sell
- Own and enforce pipeline hygiene standards — ensuring opportunities are accurately staged, properly documented, and consistently maintained in the CRM
- Run regular pipeline reviews and audits; proactively flag stale deals, data gaps, and forecast risks to sales leadership
- Work directly with reps to coach CRM discipline and reinforce best practices around deal documentation and stage progression
- Document existing sales processes end-to-end, from prospecting through close, creating a clear and accessible playbook for the team
- Identify process gaps and inconsistencies; lead cross-functional working sessions to align on improvements and get buy-in from stakeholders
- Design and deliver process-focused training sessions for new and existing sales reps — covering selling methodology , CRM usage, and deal management expectations
Requirements:
- 3–6 years of experience in Sales Operations, Sales Enablement, or a similar role working directly with sales teams
- Demonstrated ability to build trusting relationships with salespeople and sales leaders — you know how to earn credibility on the floor
- Strong process documentation skills — able to take a messy, undocumented process and turn it into something clear, practical, and scalable
- Experience managing pipeline hygiene and running pipeline review processes in a CRM environment (Salesforce preferred)
- Comfortable facilitating training sessions and coaching reps on process and tool adoption
- Highly organized with strong attention to detail; able to manage multiple projects without dropping the ball
- Excellent written and verbal communication — you can explain complex processes simply and get people on board.
Benefits:
- Comprehensive benefits package on day 1 (medical, dental, vision, life, disability)
- 401k with a generous company match
- Unlimited PTO, sick time & volunteer days
- An innovative, inclusive, and fun work environment
- Continuous learning and development opportunities
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