Salesforce Development Lead
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Job Description
Salesforce Development Lead managing technical Salesforce implementation projects for Niyam IT supporting FEMA. Overseeing development, configuration, and integration of Salesforce applications.
Responsibilities:
- Manage all aspects of Salesforce.com (SFDC) including complex configuration, customization, and implementation of applications and 3rd party integrations
- Provide leadership and direction to developers and testers to ensure successful project delivery.
- Oversee application design, configuration, testing, and deployment activities.
- Contributes to the development and execution of testing strategies, training materials, and project documentation.
- Analyze detailed system factors, including input/output requirements, information flow, software requirements, and alternate methods of problem resolution.
- Apply industry best practices to deliver operational support, enhancements, and defect resolution for the Salesforce.com platform, as required.
- Adhere to all standard operating procedures (SOPs) and ensure accurate, up-to-date ticket documentation for events, incidents, service requests, and changes.
- Proactively contributes to continuous improvement initiatives related to application design, support processes, and practice development.
- Provide technical assistance and end-user support, including troubleshooting for defect resolution, enhancements, and general “how-to” guidance.
- Conduct code reviews ensuring all solutions adhere to established architectural and design standards.
- Must be able to perform independent research to lead or support the resolution of complex issues and inquiries.
- Lead the architectural review board sessions with the delivery team.
Requirements:
- Bachelor's Degree or higher
- 15+ years of IT technology experience
- 4+ years of experience in system integration, ICD design, Scrum and RPA
- At least 5 years of experience with customization on the Salesforce Lightning platform which should include: Lightning Components using the Lightning Design System framework, Apex, and declarative platform tools. (Process Builder, Visual Workflow, Lightning App Builder, etc.)
- 4 years of experience with Implementations of Service Cloud Features - Omni Channel , Live Agent, Case Management
- 4+ years of technical team leadership experience
- Demonstrated experience using Gitlab and Salesforce standards development tools: Salesforce CLI, Data Loader, and VS Code
- Excellent verbal and written communication skills
- Experience in solution design
- Salesforce Certified Platform Developer I required
- Experience with Salesforce Government Cloud product suite highly desired
- Preferred Skills: Prior federal government experience, Familiarity with Software development life cycle (SDLC), Strong analytical skills and ability to interpret and communicate key performance indicators to all levels of the company, Ability to work in a fast paced environment, Salesforce Certified Technical Architect or Salesforce Certified Application Architect preferred, Salesforce Certified Platform Developer II preferred, Salesforce Certified Advanced Administrator preferred.
Benefits:
- Comprehensive Benefits: We’ve got you covered with 100% company-paid health, dental, vision, life, and AD&D insurance.
- Peace of Mind: Enjoy free short-term and long-term disability coverage, ensuring your financial security in any situation.
- Flexible Work Hours: Life doesn’t always fit into a 9 to 5 schedule. We offer flexibility to help you manage your work-life balance effectively.
- Remote and Hybrid Work: Niyam understands the value of flexibility. We offer remote and hybrid work options on our projects.
- Paid Time Off: Recharge and rejuvenate with our generous paid time off policy.
- Retirement Plans: We care about your future. Niyam offers retirement plans to help you secure your long-term financial goals.
- Career Growth: Niyam is not just a job; it’s a career journey. We provide a supportive environment for your professional development and offer fully paid opportunities (including technology and business conferences) for training and advancement within the company.
- Great People: Our people are the blueprint of who Niyam is to the industry and community.
- Great Environment: Niyam fosters a great environment where innovation, collaboration, and personal growth thrive.
- Diversity & Inclusion: We believe in the strength of diverse perspectives. Your unique ideas are welcomed and celebrated every day at Niyam.
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