SAP AMS Support Manager – Junior
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Job Description
SAP Support Manager overseeing SAP implementations and managing risks for consulting firm. Leading agile rituals and ensuring client satisfaction through continuous improvement strategies.
Responsibilities:
- Plan and lead SAP implementation, improvement and rollout projects;
- Manage scope, schedule, budget, risks and quality;
- Coordinate functional and technical teams (consultants, ABAP, BASIS, integrations);
- Ensure alignment between business and IT;
- Conduct executive status meetings with client stakeholders;
- Run agile ceremonies (Planning, Review, Retrospective);
- Support backlog prioritization with the client;
- Ensure incremental deliveries focused on value;
- Manage AMS contracts (monthly baseline, backlog and prioritization);
- Control SLAs, volume, capacity (FTEs) and profitability;
- Monitor performance and customer satisfaction indicators;
- Act in management of critical incidents and escalations;
- Support continuous improvement strategies and increase service maturity.
Requirements:
- 3 to 6 years of experience in SAP projects or supporting AMS management;
- Knowledge of SAP modules (FI, CO, MM, SD, HCM or similar);
- Basic financial control of projects;
- Experience with tools such as MS Project, Jira, or similar;
- Practical experience in AMS contracts;
- Experience managing monthly baselines and margin control;
- Ability to lead executive committees;
- Experience in complex, multi-module environments.
- Desired: English, Spanish, or both at intermediate or advanced level.
Benefits:
- 🏥 Health Insurance: Health coverage for you!
- 😁 Dental Insurance: Keep your smile healthy!
- 🍽️ Meal/Food Allowance: Meals without worries!
- 🛡️ Life Insurance: Peace of mind and security for your family!
- 👶 Childcare Assistance: Support for caring for little ones!
- 👧 Assistance for Children with Disabilities: Support for children with special needs.
- 💰 Annual Profit Sharing (PLR): Profit sharing as recognition!
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