Scaled Customer Success Manager – Public Sector
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Job Description
Scaled Customer Success Manager managing post-sales activities for public sector customers. Engaging with customers to drive user adoption and business value.
Responsibilities:
- Manage post-sales activity for a large volume of Box’s Scaled Public Sector customers (150+) through touch points that require product knowledge, prioritization planning, project management and a strong AI-first mindset.
- Demonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses.
- Develop, test, and iterate on scaled playbooks and engagement strategies.
- Leverage AI to analyze customer data to build and build adoption strategies for your customer portfolio.
- Proactively identify and flag churn risk and work actively with broader account team to mitigate.
- Partner with Sales, Marketing and Box Consulting to provide effective customer engagements.
- Function as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers.
Requirements:
- Degree required
- 2+ years experience supporting customers in customer success, account management or customer marketing at scale
- Awareness of Public Sector or other regulated vertical customer dynamics, and the ability to navigate their stakeholders through a technology environment.
- Highly data-driven, great prioritization skills and ability to execute on customer-facing activities with an AI first mindset
- Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars).
- Self-starter who has fresh ideas when it comes to growing customer engagement
- Team player and customer advocate motivated by helping others succeed
- Bonus point if you have experience working with Public Sector customers
- Familiarity with Salesforce
- Marketing experience
Benefits:
- healthcare benefits
- additional Box Benefits + Perks
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