Security Solution Engineer I – Information Protection
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Job Description
Security Solution Engineer enhancing customer cybersecurity posture while providing expertise on DLP and CASB solutions. Engaging directly with customers to improve their security management.
Responsibilities:
- Act as a technical Subject Matter Expert (SME) for DLP and CASB products for customers and colleagues.
- Act as a mentor for analysts and other junior resources.
- Lead solution troubleshooting, upgrades, patching, and break/fix scenarios in customer environments.
- Collaborate with Program Analysts (PA) and other SSE’s to develop, configure, and tune policies/rules for customers’ systems.
- Ensure optimal system configuration and server tuning to future-proof growing customer environments.
- Escalate complex problems via a defined escalation path to product vendors and internal resources.
- Utilize internal CRM for problem tracking and project development; inspect change requests for accuracy.
- Assist the team in meeting all customer Service Level Objectives (SLOs).
- Maintain awareness of industry trends, security news, and best practices.
- Participate in on-call rotations after hours and on weekends, serving as a point of escalation as necessary.
- Provide flexibility with schedule to cover job requirements.
- Perform other duties as assigned.
Requirements:
- A proven background in Information Security or Network Security.
- Knowledge in corporate computer networking, technical support, system administration, Windows administration, Unix/Linux Operating System administration.
- A Bachelor’s Degree in Computer Science, Information Technology, or related discipline. Experience may be considered in lieu of a degree.
- 2+ years of comprehensive DLP (Proofpoint, Symantec, McAfee/Trellix, or Forcepoint) and/or CASB (Proofpoint, CloudSOC/Elastica, Skyhigh, or NetSkope) experience.
- Passion to find innovative and creative solutions to complex problems.
- Ability to work effectively with team members and customers.
- Possess the creativity and diplomatic tenacity to challenge the current model to improve efficiency and efficacy.
- Self-motivated, with ability to manage and follow up on multiple tasks simultaneously.
- Ability to communicate complex ideas and solutions to a variety of audiences.
- Strong time-management skills.
Benefits:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
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