Senior Asset Manager, Commercial Servicing
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Job Description
Senior Asset Manager overseeing CRE loan portfolios, borrower requests, covenants, and investor reporting. Supporting Onity Mortgage’s non-bank mortgage servicing and lending operations.
Responsibilities:
- Provide proactive monitoring and surveillance of assigned assets securing CRE loans
- Serve as point of contact for borrowers, investors, third parties, and internal business units
- Provide oversight of an assigned portfolio and facilitate borrower requests
- Monitor and enforce loan covenants, letters of credit, escrow and reserve functions, insurance compliance, and financial performance
- Perform quality-control checks of loan boarding against loan documents
- Coach and train Asset Managers on CRE loan documents, complex assets, financial analysis, pro formas, and construction draws
- Interpret rent rolls, financial statements, property inspections, and other documents to identify potential performance issues
- Spread and analyze property-level financial statements
- Create pro formas based on historical property performance
- Resolve delinquent payment issues with borrowers and investors
- Calculate amortization, interest, default interest, prepayment premiums, yield maintenance, and escrow constants
- Create, maintain, and monitor investor-level watchlists
- Lead client calls and meetings regarding loan performance issues
- Review borrower loan draws and administer construction/rehabilitation loan covenants
- Engage borrowers regarding exit strategies and market conditions as projects approach maturity
- Prepare, collaborate on, and review CREF-C reporting packages
- Act as first point of contact for team escalations and escalate items to management
- Read and interpret CRE loan documents to determine borrower request eligibility
- Discuss borrower requests with borrowers and investors and resolve submissions
- Prepare presentation-level write-ups and recommendations for borrower requests
- Review and approve Asset Manager write-ups
- Process assumptions, collateral substitutions, insurance losses, insurance non-compliance, lender-placed insurance, maturity extensions, loan modifications, partial collateral releases, and property management changes
- Generate investor reports and presentations
- Coordinate with internal departments, update policies and procedures, assist with audits, and lead team trainings
- Perform other duties as assigned
Requirements:
- Minimum of 8 years of CRE loan servicing experience required
- Four-year degree from an accredited university preferred or equivalent work experience
- Familiarity with the full CRE loan life cycle from onboarding through Mortgage Satisfaction
- Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs
- Ability to perform complex calculations using calculators and systems
- Ability to reason and exercise sound judgment
- Ability to handle sensitive and confidential information appropriately
- Outstanding verbal, written, and listening communication skills
- Strong customer service, professional relationship-building, and conflict-resolution skills
- Ability to handle difficult conversations
- Self-motivated and able to work independently
- High attention to detail
- Must pass the Company's background screening process before beginning employment
- May be required to pass client-specific background checks or applicable federal/state licensing requirements
- 1–2 years in a leadership position preferred
- Bilingual English and Spanish considered a plus
- Previous REALSynergy servicing system experience considered a plus
Benefits:
- Annual performance-based bonus
- Medical, dental, and vision coverage
- Up to 3% match on 401(k) contributions
- Generous paid time off
- Company-paid life, accident, and disability coverage
- Mental, physical, and financial wellness programs
- Equal employment opportunity and accommodation support
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