Technical Enablement Manager
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Job Description
Technical Enablement Manager preparing Socket’s open-source security platform teams for demos, POCs, and deployments. Building labs, certifications, technical content, and launch readiness.
Responsibilities:
- Own technical onboarding for new Sales Engineers and later TAMs, CSMs, and Support
- Build hands-on labs and certification paths
- Certify team members before they work independently with customers
- Define demo standards with Sales Engineering leadership and train/certify against them
- Define readiness criteria for each Customer Engineering role and track ramp
- Own and maintain the Customer Engineering technical knowledge base
- Build deployment and troubleshooting guides for complex enterprise setups, beginning with Socket Firewall
- Own technical competitive material for commonly encountered tools
- Review calls, POC reviews, and escalations to identify gaps and address them through training
- Bring documentation, UX, and recurring engineering-support issues back to Engineering
- Partner with engineers on launch readiness and train the field before customer release exposure
- Turn releases into field-ready labs or demos, talk tracks, deployment steps, and known limitations
- Run regular technical sessions for Sales Engineers and Customer Engineering
- Report to the Head of Enablement and collaborate with Customer Engineering leaders
Requirements:
- 6+ years in a technical customer-facing or technical enablement role (Sales Engineer, Solutions Engineer, Solutions Architect, TAM, Support Engineer, Technical Enablement, or similar)
- Experience running demos, POCs, deployments, or escalations directly
- Ability to explain the product to an SE, an AE, and an engineer at the appropriate level
- Experience building training used independently by others, including labs, demos, certifications, videos, or playbooks
- Experience using AI tools such as Claude or Claude Code to build and maintain content
- Working knowledge of package managers such as npm or PyPI, CI/CD, and source control such as Git, GitHub, or GitLab
- Background in application security, SCA, supply chain security, or developer tooling preferred
- Experience keeping a field team current on a fast release cadence preferred
- Ability to read/write basic scripts in Python, JavaScript, or Go preferred
- Experience with enterprise networking and proxies, including ZTNA, secure web gateways, and private package registries, preferred
Benefits:
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first work
- Quarterly team off-sites
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