Senior Asset Manager, Commercial Servicing
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Job Description
Senior Asset Manager providing oversight of commercial real estate loan servicing and acting as a primary contact for borrowers and investors. Engaging in complex financial analyses and mentoring team members.
Responsibilities:
- Provide proactive monitoring and surveillance of assigned assets securing Commercial Real Estate loans
- Serve as the point of contact for the borrower and the assigned investor(s)
- Provide oversight of an assigned portfolio, facilitate borrower requests
- Monitor and enforce loan covenants, resolve insurance non-compliance
- Complete financial analyses, delinquency resolution
- Handle escalated inquiries from external clients and internal staff
- Provide mentorship to team members
- Engaging directly with customers in all interactions
- Conduct quality control checks and coach team members on loan document interpretation
- Lead client calls and/or meetings reviewing loan performance issues
- Escalate items appropriately to Manager
Requirements:
- Four-year degree from an accredited University preferred or equivalent work experience
- Minimum of 8 years of CRE loan servicing experience required, 1 – 2 years in a leadership position preferred.
- Familiarity with the full CRE loan life cycle from onboarding through Mortgage Satisfaction.
- High attention to detail
- Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs
- Bilingual (English and Spanish) is considered a plus
- Self-motivated and work independently
- Ability to perform complex calculations using calculators and systems is required
- Ability to reason and exercise sound judgment
- Ability to handle sensitive and confidential information appropriately
- Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversations
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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