Senior Billing Operations Associate
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Job Description
Senior Billing Operations Associate at Rockbot managing enterprise billing processes and providing high-level account support for customers. Responsible for billing operations including invoicing and reconciliation.
Responsibilities:
- Manage Billing Deliverables, Metrics, and KPIs
- Process Billing for all Types (Autopay, Net Terms, Purchase Order, etc.)
- Manage Enterprise Billing process and identify areas improvements
- Process Billing for incoming orders in both our internal database as well as our subscription management platform (Netsuite).
- Process Billing and account change requests.
- Reconcile Billing Accounts Receivable and Payments for all customers
- Partner with internal stakeholders for any Deal Desk and non-standard billing requirements
- Support incoming customer emails, calls, and chats regarding billing issues and account change requests.
- Systems owner for all billing systems (i.e. Netsuite, Avalara, Zendesk, etc.)
- Design solutions for Customer Billing Requirements in Billing Systems
- Manage change in processes in partnership with Product and GoToMarket changes in company policies.
- Generate customer invoices according to specific customer requests and deliver them electronically.
- Manage Accounts Receivable outreach to improve the collections process and reduce time to collect.
- Deliver Billing on time for Subscription and One-Time billing activities
- Maintain a high level of professionalism and work to establish a positive rapport with every stakeholder interaction.
Requirements:
- 4+ years experience in a technical or software-based billing-related support position (email, phone, chat or live).
- Experience with Netsuite is preferred
- Extreme attention to detail and strong computational skills.
- Excellent written and verbal communication skills.
- Ability to collaborate in a team environment, as well as work as an independent contributor.
- Must be able to prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment.
- You are a self-motivated problem solver, with a can-do attitude.
- Experience with subscription-based billings is a plus.
- Experience with Netsuite, Avalara, ZenDesk and G Suite is a plus
Benefits:
- Variable commission based on KPIs and goals
- Equity for all team members
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