Senior Cloud Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Cloud Customer Success Manager ensuring customer satisfaction with PTC's IoT SaaS products. Leading a global team while handling client relationships and operational strategies.
Responsibilities:
- Represent PTC with major international SaaS customers, including top-tier Fortune 500 companies
- Ensure long-term customer experience and satisfaction with PTC’s IoT SaaS/Cloud offering
- Plan and execute risk mitigation plans to retain and build loyalty with customers
- Provide valuable insights by analyzing customer health metrics
- Act as the main point of contact for escalations, coordinating PTC resources to resolve issues
- Work with Delivery teams to ensure programs are delivered on time and with quality
Requirements:
- Bachelor's degree in computer science or a related field
- 10 years of experience in Cloud or SaaS client service or account management functions
- 5 years experience managing IT systems
- Motivation for client services and account management
- Focus on complex project lifecycle in a cloud/saas environment
- Great verbal & written presentation skills
- Ability to analyze client needs and issues
- Background in Program Management: PMP & ITIL background or certification is a bonus
- Background in Enterprise software implementation or support
Benefits:
- Medical, dental and vision insurance
- Paid time off and sick leave
- Tuition reimbursement
- 401(k) contributions and employer match
- Flexible spending accounts
- Life insurance
- Disability coverage
- Commuter subsidy for office-assigned employees
Similar Jobs
Sales and Customer Success Specialist
Sales and Customer Success Specialist engaging with leads through various channels for MaidThis Cleaning. Building customer relationships to drive satisfaction and growth.
Senior Customer Success Manager
Senior Customer Success Manager for Enterprise accounts at Packback. Supporting instructor engagement and user growth on the Packback platform while focusing on customer satisfaction and retention.
Customer Success Manager
Customer Success Manager driving customer adoption and retention for Zayo's telecommunications services. Building relationships and managing renewals to enhance customer success.
Senior Client Engagement Manager
Senior Client Engagement Manager providing consulting services across pharmacy benefits for health plan clients. Engaging with internal pharmacy experts to support optimal client outcomes.
Customer Success Manager
Customer Success Manager responsible for client relationships and ensuring technical support needs are met. Building rapport and maximizing customer value through effective communication and proactive problem-solving.
Customer Success Director
Agentic Customer Success Director at Salesforce guiding enterprise customers in AI adoption and change management. Fostering deep usage of Salesforce platforms and ensuring operational value realization.
Senior Director – Sales and Client Success, Mortgage Risk
Serve as primary relationship manager and trusted advisor to Chief Risk Officers and senior risk executives at mortgage lenders. Provide expert guidance on mortgage-specific regulatory compliance and portfolio performance improvements.
Director, Client Success Manager – Analytics, Banking
Director - Client Success Manager managing client relationships and driving success in FICO's Scores division. Partnering with mortgage servicers to enhance customer engagement and usage of analytics solutions.
Associate Customer Success Manager
Associate Customer Success Manager supporting down-market accounts at Consensus. Driving adoption, retention, and training for customers within a remote setup.
Customer Success Manager
Customer Success Manager at EverCommerce managing B2B SaaS customer accounts. Focused on customer engagement, loyalty, and success through effective communication and collaboration.
CRM & Growth Manager
CRM & Growth Manager at Kess Berlin responsible for CRM marketing strategies and customer engagement initiatives. Leading campaigns and analyzing KPIs to improve performance within a growing D2C beauty brand.
Customer Success Director
Customer Success Director managing AI adoption and operational excellence for enterprise clients. Leading transformation journeys while collaborating with internal Salesforce teams and consulting partners.
Customer Success Manager
Customer Success Manager at AI research platform Elicit managing enterprise accounts and driving strategic growth initiatives. Collaborating with teams for high-quality client support and advocacy.
Customer Success Analyst – Mid (Spanish)
Manage LATAM customer success for SaaS solutions. Support client engagement and retention while utilizing data-driven strategies.
Academic Success Manager
Academic Success Manager responsible for managing partner relationships to achieve academic goals. Collaborating with B2B customers and supporting sales efforts as part of a remote team.
Lead CRM Developer
CRM Developer implementing Dynamics 365 modules at Nexer Brazil. Involves business scenario analysis and solution design for Dynamics 365 CRM projects.
Client Success and Growth Manager
Client Success & Growth Manager managing client relationships and driving business growth at Hiregummy, a talent sourcing platform connecting businesses with global talent.
Customer Success Manager
Customer Success Manager managing client accounts for cybersecurity software provider Syteca. Responsible for client relationship management, onboarding, and product feedback.
Customer Success Manager
Customer Success Manager at Strada managing client relationships and service delivery across global payroll operations. Driving client satisfaction, operational stability, and financial performance in international markets.
Client Success Manager
Account Manager managing client relationships and driving business growth through marketing campaigns. Requires strong communication skills and experience in account management within a marketing agency.