Senior CMDB Engineer – ServiceNow, HAM/SAM
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Job Description
Senior CMDB Engineer responsible for designing and implementing ServiceNow CMDB, HAM, and SAM capabilities at Genesys. Partnering with various teams to support operational objectives and governance initiatives.
Responsibilities:
- responsible for designing, implementing, maintaining, and improving CMDB, HAM, and SAM capabilities within the ServiceNow platform.
- ensures the accuracy, integrity, and operational value of configuration and asset data across the enterprise.
- supports governance, automation, discovery, and lifecycle management initiatives.
- partners closely with infrastructure, cloud, security, procurement, and platform teams.
- supports alignment with the ServiceNow Common Service Data Model (CSDM) to enable standardized service-aware operations.
Requirements:
- 5+ years of hands-on experience with ServiceNow CMDB, HAM, SAM, or related platform capabilities.
- Strong understanding of CMDB architecture, CI relationships, Discovery, Service Mapping, and data governance principles.
- Strong understanding of ServiceNow Common Service Data Model (CSDM) concepts, service relationships, and CMDB governance best practices.
- Experience with ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) processes and implementations.
- Experience designing and supporting integrations using REST APIs, IntegrationHub, MID Servers, or web services.
- Knowledge of ITIL processes, particularly Configuration Management, Asset Management, Incident, Change, and Problem Management.
- Experience with ServiceNow reporting, dashboards, and data quality management.
- Understanding of enterprise infrastructure concepts including servers, cloud resources, networks, virtualization, and software lifecycle management.
- Experience working within Agile and SDLC delivery models.
- ServiceNow CSA certification required.
- ServiceNow HAM, SAM, Discovery, or CMDB-related certifications preferred.
- ITIL Foundation v3 or ITIL 4 certification.
Benefits:
- great benefits and perks like larger tech companies
- independence to make a larger impact on the company
- ownership of their work
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