Senior Customer Enablement – Training Manager
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Job Description
Senior Customer Enablement & Training Manager at AgentSync, leading customer education and training engagements. Driving product adoption and internal readiness through structured learning programs.
Responsibilities:
- Lead high-impact customer training engagements during implementation and beyond, ensuring rapid time-to-value and sustained product adoption.
- Design and evolve outcome-driven learning programs grounded in adult learning principles, creating engaging and effective learning experiences for both customer and internal audiences.
- Deliver interactive live and virtual sessions, including paid training packages, workshops, webinars, and internal product education programs.
- Translate complex product functionality into structured learning journeys tailored to different roles, use cases, and levels of expertise.
- Partner cross-functionally with Implementation, Customer Success, Product, Product Marketing, and Revenue teams to align training with adoption, retention, and revenue goals.
- Analyze feedback, adoption metrics, and performance data to continuously improve curriculum, scalability, and enablement effectiveness.
- Contribute to the development of a scalable customer education strategy, building frameworks and resources that support long-term growth and internal readiness.
Requirements:
- 7+ years in customer training, customer education, enablement, implementation, or customer success
- Experience delivering live virtual and in-person training sessions
- Experience designing & packaging training programs that increase speed to value for customers
- SaaS or technology platform experience preferred
- Understanding of insurance and its unique distribution channels
- Experience delivering paid training or professional services engagements preferred
Benefits:
- Medical - Cigna plans with 100% employer paid premiums on 2 plan options
- Dental - 100% paid premium plan for you and your dependants
- Vision - 100% paid premium plan for you and your dependants
- Employee Assistance Plan
- 401(k) retirement savings plan
- HSA employer contributions
- Flexible PTO
- 12 paid holidays per year
- 12 weeks parental leave w/generous return to work stipend
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