Senior Customer Marketing Manager
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Job Description
Senior Customer Marketing Manager responsible for architecting customer advocacy programs and databases for Iron Mountain's B2B services. Leading initiatives to enhance storytelling and customer engagement globally.
Responsibilities:
- Architect the 'Win Room' Customer Database, designing and maintaining a centralized, searchable database of 'Why We Won' insights.
- Build the Customer Referral and Advocacy Engine, collaborating with top-tier clients to launch a formal referral program.
- Lead the Global Story Program for Content Standards, ensuring all multimedia storytelling meets organizational standards.
Requirements:
- 7+ years of experience in Customer Marketing, Advocacy, or Sales Enablement within the Business-to-Business (B2B) Software as a Service (SaaS) or Data Center space.
- Strong knowledge of structured data management, possessing a 'Librarian mindset' to transform disorganized information into a searchable database usable by global teams at any time.
- Proven ability in high-level storytelling and executive engagement, with a 'Journalist heart' capable of interviewing Chief-level (C-level) executives to extract meaningful value propositions.
- Expertise in modern marketing technology, including professional proficiency in Salesforce, advocacy platforms, and the application of Generative Artificial Intelligence (GenAI) to accelerate content production.
Benefits:
- Comprehensive health, wellness, and retirement plans with extensive benefits starting on Day 1.
- Unlimited Paid Time Off plan and flexible schedules to support your personal and professional well-being.
- Opportunities for continuous learning and professional growth within a global industry leader.
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