Senior Customer Success Manager, French speaking
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Job Description
Manage a portfolio of strategic accounts as Senior Customer Success Manager at RaiseNow. Advise clients on effective fundraising strategies in a remote-first setup.
Responsibilities:
- Build trusted, long-term relationships and act as a strategic partner to customers in their fundraising success
- Advise and support clients in designing effective fundraising strategies and high-impact digital campaigns
- Onboard new customers and guide them in adopting RaiseNow tools into sustainable fundraising and membership workflows
- Be a go-to expert for digital fundraising, continuously learning and sharing best practices
- Proactively address technical challenges, resolve support tickets, and collaborate with internal teams to deliver creative solutions
- Analyze customer data to drive retention, spot growth opportunities, and lead renewals and account expansion
Requirements:
- Several years of customer success experience in a SaaS, digital fundraising or payment service provider environment
- Technical background in the form of a university degree or relevant work experience.
- Experience working with programming languages, APIs, JSON objects, and concepts in payment technology is highly desirable.
- The ability to articulate technical concepts with both technical and non-technical audiences
- Strong written and verbal command of English and French (C1)
- Nice to have: Experience working in digital fundraising
- Strong command of German or Dutch
Benefits:
- 5 weeks paid annual leave plus additional PTO days per year with RaiseNow + your birthday as PTO
- Flexible work schedules with annual working time
- Temporary working abroad options
- Free access to psychological counselling through Instahelp
- Project autonomy and space for personal development from the beginning
- Regular team events + one workation per year to meet all colleagues
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