Senior Customer Success Manager
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Job Description
Customer Success Manager at Intel 471 enhancing customer journey in cybersecurity. Managing accounts, driving retention, and executing growth strategies in a remote role.
Responsibilities:
- Manage a global portfolio of customer accounts, overseeing the full renewal cycle for Intel 471 subscriptions
- Drive customer retention and revenue growth by understanding customer needs and delivering tailored solutions
- Execute upsell and cross-sell strategies to maximize account expansion and overall customer value
- Monitor and communicate customer health, providing insights and proactive recommendations
- Deliver accurate and timely revenue forecast updates to internal stakeholders
- Create proposals, prepare subscription agreements, and lead the full agreement process to closure
- Partner closely with Engagement Leads to ensure successful onboarding, adoption, and long-term customer success
- Leverage Salesforce to manage renewals, track activities, and maintain accurate account data
- Apply strong knowledge of pricing, packaging, retention strategies, and identify opportunities for conversion, upsell, and cross-sell
Requirements:
- 5–7 years of experience in sales, customer service, or customer-facing roles
- 2–3 years of experience in the cyber threat intelligence space (preferred)
- Proven background in client-facing work, retention strategy, and negotiation
- Prior sales or sales-support experience required
- Experience working with Salesforce.com
- Demonstrated expertise in pricing, packaging, and renewal strategy, with a history of delivering results
- Exceptional time management, organization, and ability to prioritize multiple initiatives
- Strong attention to detail, self-motivation, and a positive, team-oriented mindset
- Excellent relationship-building skills with the ability to network with peers, prospects, and customers
- Excellent oral and written communication skills with the ability to influence and persuade in a business environment
- Ability to maintain a consistently professional demeanor, conduct, and appearance, reflecting positively on the company's image.
- Exhibit strong self-motivation and the ability to work autonomously with minimal supervision.
- Ability and willingness to travel up to 15-20% of the time.
Benefits:
- Competitive compensation
- Remote-friendly culture
- Wellness programs
- Employee recognition program
- A variety of professional development opportunities
- Inclusive culture focused on people, customers and innovation
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